Junior Network Engineer

• Monitor customer networks and managed services platforms to identify faults, performance issues, and service degradation.
• Perform proactive daily health checks across customer environments.
• Respond to incidents, alerts, and service requests within agreed SLA targets.
• Carry out first-line diagnosis and troubleshooting of LAN, WAN, Wireless, SD-WAN, and Security solutions.
• Escalate complex technical issues to senior engineers while maintaining ownership and customer communication.
• Create, update, and manage tickets within the IT Service Management (ITSM) platform.
• Maintain accurate documentation, asset records, and knowledge base articles.
• Support customer change requests in accordance with established change management processes.
• Assist with service improvement initiatives and internal systems that support managed service delivery.
• Develop technical knowledge through self-learning, mentoring, and vendor certification programmes.
• Deliver a professional and customer-focused experience at every stage of the support process.

Technologies:

• Cloud
• Cisco
• Support
• ITSM
• LAN
• Network
• Security
• TCP/IP
• iOS

• Basic understanding of TCP/IP, VLANs, Switching, Routing, DHCP, DNS, and Wireless Networking.
• Experience in an IT Support, Service Desk, MSP, NOC, or networking-related role.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Passion for technology and delivering exceptional customer service.
• Ability to work independently and manage workload effectively.
• Cisco CCNA certification or actively studying towards it is desirable.
• Experience with Cisco Meraki environments is desirable.
• Experience using Cisco IOS CLI is desirable.
• Exposure to network monitoring platforms is desirable.
• Experience working within an MSP or Managed Services environment is desirable.
• Knowledge of network security fundamentals and firewalls is desirable.

We are a specialist network infrastructure and managed services provider, headquartered in the Northwest UK and operating across warehousing and logistics, hospitality, manufacturing, retail, transport, chemical, and public sector organisations. We design, deploy, and support enterprise networking solutions including LAN, WAN, SD-WAN, Wireless, Security, and Cloud Networking technologies. This is a hybrid role based in Warrington, UK, with 4 days onsite and 1 day remote. The position offers a total package of £29,500 to £35,000, Monday to Friday hours with no nights or weekends, paid certifications, hybrid working, an auto-enrolment pension with employer contribution, and an Employee Assistance Programme. You will join a technically driven and collaborative Managed Services Team where your development is supported through mentoring, hands-on experience, and funded certifications, with clear progression into Network Engineer and Senior Engineer roles.