The Principal Innovation Business Analyst serves as a bridge between business stakeholders, clinical teams, Innovation, and technology partners to identify opportunities for process improvement and support the implementation and adoption of AI-enabled solutions. This role combines clinical research knowledge with strong business analysis, stakeholder engagement, and change management skills. The successful candidate will work with business teams to understand workflows and challenges, gather and document requirements, support implementation activities, coordinate testing and user feedback, and help drive adoption of new technologies, including Microsoft Copilot and AI-enabled solutions. The Principal Innovation Business Analyst will collaborate with cross-functional stakeholders to ensure solutions are aligned with business needs and supported by effective documentation, training, governance, and change management practices. This role will also support the development and deployment of AI agents, prompt libraries, SOPs, work instructions, and other resources that help teams effectively leverage emerging technologies

Main Duties and Responsibilities:

• Ensures system adoption through training, communication, hands-on demonstrations and stakeholder engagement. Escalates concerns to leadership when additional intervention is required.
• Leads or supports system implementation, including testing, training and supporting existing and new systems.
• Understand the needs and pain points of the Business Operation Systems. Uses this knowledge to provide advice, guidance and remove barriers.
• Coordinates and conducts stakeholder requirements discussions to understand system functional requirements and adoption barriers. Ensures an effective resolution of process and service risks that prevent user progress and effective delivery. Identifies experts and uses escalation routes to deliver quick solutions.
• Using current and future end-user business needs, develops and documents specifications for system selection, operations, and configuration.
• Collaborates with functional teams to update Business Operation Systems configurations, i.e. templates, reports, dashboards, and/or milestones.
• Supports integrations within and across Business Operation Systems platforms, as well as with external systems when appropriate.
• Oversees new system version releases and configuration changes, including testing, and validation oversight or as needed User Acceptance Testing (UAT) execution.
• Develops System processes, procedures and best practices for both technical support teams and clinical teams.
• Participates in audit and regulatory inspection preparation activities and assist in the development and delivery of CAPA to time and quality, when applicable.
• Participates in inspection/audit preparation activities and assist in the development and execution of CAPA plans, when applicable.
• Continuously monitor Business Operation Systems for ways to increase efficiency in business process and end-user experience.
• Provides system leadership with strategic insights and recommendations, connecting the dots between systems, processes, roles and responsibilities, and structure to ensure optimal operational efficiency.
• Collaborates with system leadership to identify areas of enhancements and developing plans for optimal operational efficiency across multiple complex systems.
• Supports Leadership with the creation and management of the system based on the functional system requests or update requests.
• Understands and analyses the business context, the users, and the roadmap for the assigned system.
• Actively looks to promote creative and innovative ideas to drive performance and bring new solutions to the Business Operation Systems
• Shares lessons learned and best practice recommendations with the Business Operation Systems
• Supports with review and/or development of training materials related to the Business Operation Systems.

• Bachelor’s degree (or its international equivalent) + 8 years of experience with relevant or related system and processes.
• Experience working in a matrixed environment.
• Experience with AI and building of AI agents
• Experience and expertise in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations
• Knowledge in transforming business process requirements into Functional Requirements
• Experience leading teams directly or indirectly to achieve operational outcomes.
• Ability to work collaboratively, motivate and empower others to carry out individual, team and organizational objectives.

Preferred Education & Experience (optional):

• Prior experience in a Clinical Operations role, handling systems
• Possess the ability to effectively communicate business needs to IT technology partners.
• Experience with change management and user adoption strategies.
• Ability to resolve issues independently with good judgement to escalate appropriately.
• Excellent interpersonal, verbal and written communication skills
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills
• Ability to identify, diagnose and resolve technology problems
• Ability to lead system implementations and drive adoption.
• Strong strategic thinking, change management and stakeholder engagement skills

LI-Remote

#LI-TB1

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

You must create an Indeed account before continuing to the company website to apply