IT Support Engineer - 1st & 2nd Line

• Provide first and second-line support across hardware, software, connectivity, printing, meeting rooms and mobile devices
• Set up and configure laptops, desktops, phones and other equipment, including enrolling Windows devices using Microsoft Intune and Windows Autopilot and supporting Apple devices through MDM
• Manage IT requirements for joiners, movers and leavers, including Microsoft Entra ID accounts, licences, groups, mailboxes, Teams access and MFA
• Provision and manage access to business systems including NetSuite, Shopify and Sigma
• Maintain the companys hardware asset register, warranties and stock of equipment
• Support the 3CX telephony platform and provide first-line support for the companys UniFi office network
• Monitor important operational data processes and investigate failed, rejected or mismatched records
• Support GDPR requests, user-access reviews and good security practices around devices, access and account offboarding
• Create clear internal documentation and identify repetitive or inefficient processes where improvements can be made

Technologies:

• Hardware
• Support
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• Security
• SharePoint
• Shopify
• Windows
• Office 365

• Previous experience within an IT support environment
• Good knowledge of Windows and confidence supporting macOS users
• Experience setting up and troubleshooting computers, devices and peripherals
• Working knowledge of Microsoft 365 administration, including user accounts, licensing, Exchange Online, Teams and SharePoint
• Strong problem-solving skills and the ability to investigate issues logically from start to finish
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical colleagues
• Good organisational skills and the ability to prioritise competing requests
• You must reside in and have eligibility to work in the UK

We are a growing business based in Bracknell, and we are looking for an IT Support Engineer to work closely with our IT Manager in a varied, hands-on role. This is a full-time position, Monday to Friday from 9.00am to 5.30pm, primarily based in our Bracknell office with one flexible day working from home. We offer a salary of £32,000 to £35,000 per annum depending on experience, 20 days holiday plus bank holidays, company discount, office engagement events, in-house training and development, a workplace pension and free on-site parking. This is an excellent opportunity to broaden your technical knowledge, take on more responsibility and develop your skills in a supportive, fast-moving environment.