Change Analyst

We are seeking an experienced Change Analyst/Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered with minimal impact to business operations. Working closely with technical and business stakeholders, you will play a key role in maintaining effective change enablement processes, supporting governance forums, and ensuring compliance with established service management standards., * Coordinate and manage IT change activities within a structured Change Enablement framework.

• Assess risks, impacts and dependencies associated with proposed changes.
• Ensure change governance processes are followed and documented appropriately.
• Work with technical and business stakeholders to support the successful delivery of change.
• Manage change schedules and ensure appropriate communication of upcoming activities.
• Support Change Advisory Board (CAB) and governance meetings where required.
• Collaborate with teams responsible for Incident, Problem and Release Management.
• Monitor change progress and provide reporting to stakeholders.
• Support Service Transition and Operational Acceptance activities.
• Promote process adherence and continual improvement across change management practices.

• Experience working in an IT Change Management or Service Management environment.
• Strong understanding of ITIL Change Enablement principles.
• Experience coordinating multiple stakeholders across technical and business teams.
• Excellent organisational, planning and prioritisation skills.
• Strong communication and stakeholder management abilities.
• Experience working with ITSM tools such as ServiceNow.
• Ability to assess risk and make balanced governance decisions.
• Strong attention to detail and process discipline.

Desirable Skills & Experience

• Experience facilitating CAB or governance meetings.
• Knowledge of Release Management and Service Transition.
• Experience supporting large-scale or enterprise IT environments.
• Familiarity with Agile and traditional project delivery methodologies.
• Understanding of operational readiness and service acceptance.

Technical Knowledge

• ITIL 4 Change Enablement
• Incident, Problem and Release Management
• Service Transition and Operational Acceptance
• Risk and Impact Assessment Techniques
• ITSM Platforms (eg ServiceNow)
• Change Scheduling and Governance
• Configuration and Asset Management Principles
• Service Level Management
• Business Continuity and Disaster Recovery Concepts