IT Support Analyst II

Robert Half is seeking an experienced IT Support Analyst II to support a client in the benefits administration and technology industry. This role will provide day-to-day technical support across a Windows-based environment, with a focus on Microsoft 365, Single Sign-On (SSO), Active Directory, applications, and endpoint-related issues., * Provide day-to-day technical support across Windows OS, Microsoft 365, SSO, and Active Directory.

• Troubleshoot user access, account, authentication, application, and endpoint-related issues.
• Support a hybrid Active Directory environment, including user accounts, permissions, and access-related troubleshooting.
• Provide basic troubleshooting and support across the Microsoft 365 environment.
• Assist with application upgrades and ongoing application maintenance.
• Support the IT team with ongoing and upcoming technology projects.
• Troubleshoot hardware, software, and application issues and take ownership through resolution or appropriate escalation.
• Document and manage support requests through Jira.
• Provide technical support to employees as the organization continues expanding its return-to-office presence.

• Hands-on experience supporting Windows operating systems.
• Experience troubleshooting Single Sign-On (SSO) and user authentication issues.
• Experience supporting Active Directory in a hybrid environment.
• Working knowledge of Microsoft 365, including basic troubleshooting.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and take ownership of support issues.
• Strong communication and customer service skills.
• Adaptable and comfortable supporting users through organizational and technology changes., * Experience supporting application upgrades and ongoing maintenance.
• Familiarity with macOS.
• Experience working with Jira or a similar ticketing platform., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.