Information and Communications Technology (ICT) Officer (ERP HCM, AI and Digital Transformation) (P)

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

• Internal candidates

Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories: Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Timor-Leste, Tonga, Trinidad and Tobago, Tuvalu, Vanuatu *

Second tier candidates include: All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

Under the overall supervision of the Chief, Corporate Solutions Unit, and the direct supervision of the HR Stream Lead (H2R), and in close collaboration with relevant units at Headquarters, Administrative Centres, and the Business Transformation team, the Information and Communications Technology (ICT) Officer (ERP HCM, AI and Digital Transformation) will be responsible for the functional oversight, configuration, and continuous enhancement of ERP Human Capital Management (HCM) systems. They will act as the functional focal point for Oracle Fusion HCM and related HR systems, ensuring that business requirements gathered by the Business Process team are accurately translated into system configurations, enhancements, and sustainable solutions.

• RESPONSIBILITIES Coordinate and perform functional activities to maintain the integrity of ERP Human Capital Management (HCM) configurations for Payroll, Benefits, Absence Management, and Staff Administration components, leveraging AI-enabled monitoring and analytics where appropriate to improve configuration quality and operational efficiency.

• Contribute to the analysis of major changes arising from new or revised HR policies (Unified Staff Rules and Regulations, ICSC, UN, or related frameworks), assessing their impact on ERP HCM solutions and supporting the evaluation of AI-assisted approaches to policy interpretation, compliance analysis, and business process optimization.

• Provide functional analysis to identify gaps between HR business processes, organizational requirements, AI-enabled business opportunities, and standard ERP HCM functionalities, collaborating with HR, Finance, Supply Chain, Treasury, Budget, MAC, and other relevant stakeholders to recommend innovative digital solutions.

• Manage bug fixes, troubleshooting, continuous improvement initiatives, and quarterly Oracle Cloud updates while identifying opportunities to apply AI-powered capabilities, intelligent automation, and predictive analytics to improve service delivery and user experience.

• Configure Oracle HCM Cloud modules following best practices and business requirements, including Benefits, Absence Management, Payroll, and emerging Oracle AI capabilities and intelligent features supporting HCM processes.

• Prepare high-quality Functional Design Documents (FDDs) and collaborate with technical teams on integrations, extensions, customizations, and AI-enabled solution components, ensuring alignment with enterprise architecture and governance standards.

• Translate business needs into functional solution designs, configuration plans, testing strategies, and AI-assisted process improvements across HCM modules, including workflows, approval rules, security roles, and intelligent automation opportunities

• Maintain and oversee Configuration Workbooks (CWB), Oracle Service Requests (SRs), and AI solution documentation, ensuring all environments accurately reflect approved configuration changes and AI-enabled functionality where applicable.

• Provide specialist support to HR units as the HCM focal point for technical service requests, issue resolution, enhancement design, and the adoption of AI-enabled tools, including investigation and resolution of HCM system incidents reported by end users.

• Coordinate with business partners, Oracle, outsourcing vendors, and relevant stakeholders to support solution delivery, testing cycles, deployment of product updates, AI-enabled capabilities, user adoption initiatives, and the preparation of training materials, knowledge assets, and guidance on responsible AI usage.

• Evaluate, prototype, and promote the adoption of Artificial Intelligence, Generative AI, machine learning, and intelligent automation capabilities within ERP HCM processes to improve operational efficiency, data quality, decision support, and user experience, ensuring compliance with organizational governance, security, privacy, and ethical AI principles.

• Perform such other duties as may be assigned., * Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage : Demonstrates willingness to take a stand on issues of importance.
• Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies - behavioural indicators Level 2

• Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.
• Accountability : Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

• Master’s degree in Computer science, Business Administration, Human Resource Management, Information Technology or a related field from an accredited academic institution with five years of relevant professional experience; or,
• University degree in the above fields with seven years relevant work experience.Professional certification in Business Analysis (CBAP) or SAP, PMP or PRINCE 2 methodologies and certification is a distinct advantage. *

Experience

• Experience in ERP implementation, including at least two years of experience as an ERP HCM Functional Analyst;

• Experience with Oracle HCM Cloud is mandatory; experience with SAP ECC 6 is desirable; and,Demonstrated experience in system analysis, solution design, configuration, and support during implementation or post-go live phases. *, * Excellent analytical and problem solving skills with the ability to translate business needs into functional and operational requirements;

• Excellent verbal and written communication skills, with the ability to interact professionally with executives, managers, technical teams, and subject matter experts; and,Demonstrated creativity and innovative thinking in designing solutions. *

Languages

For this position, fluency in English is required (oral and written).

Working knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.

IOM conducts reference checks and background verification, including through system wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.

IOM does not charge any fees at any stage of the recruitment process-whether for application, interview, processing, training, or otherwise-and does not request any information related to bank accounts.