Desktop Support Analyst - $25/hourly - $28/hourly

We are seeking a dedicated and customer-focused Support Analyst I to provide Tier 1 technical support across multiple hospital campuses. The ideal candidate will have hands-on experience with hardware deployments, printer support, troubleshooting end-user devices, and supporting healthcare environments. This role serves as the first point of contact for IT support, ensuring timely issue resolution and excellent customer service.

The Support Analyst I will diagnose and resolve hardware, software, networking, and peripheral equipment issues either remotely, over the phone, or onsite while maintaining compliance with hospital IT security and operational standards., * Provide Tier 1 support for PCs, end-user devices, printers, peripherals, operating systems, and application software.

• Diagnose and resolve technical issues via phone, remote tools, or onsite support.
• Deploy and configure PCs, printers, and other IT equipment across multiple locations.
• Track, document, and manage service requests and incidents through ticketing systems.
• Escalate Tier 2 issues to the appropriate support teams when necessary.
• Manage Level 1 service queues and ensure accurate categorization and assignment of incidents.
• Maintain strong customer service standards and ensure timely issue resolution.
• Support incident management, problem management, and change management processes.
• Coordinate with internal stakeholders and support teams to resolve technical issues efficiently.
• Maintain knowledge of Microsoft operating systems, deployment, imaging, security, licensing, and compliance processes.
• Support networking and connectivity troubleshooting using TCP/IP fundamentals.
• Ensure compliance with hospital information security policies and healthcare regulations.
• Recommend process improvements to reduce repeat incidents and improve service quality.

Do you have experience in Telecommunication?, Do you have a High school diploma or GED?, * High School Diploma or equivalent required.

• CompTIA A+ Certification required.
• 3-5 years of experience in EUD Support, Service Desk, or Desktop Support environment.
• Experience with PC and printer deployment projects required.
• Hands-on experience supporting printers, PCs, networking, and telecommunication hardware.
• Previous hospital or healthcare IT support experience required.
• Must have reliable transportation and ability to travel between offsite locations.
• Strong troubleshooting, documentation, communication, and organizational skills.
• Working knowledge of Microsoft operating systems, deployment, imaging, and troubleshooting.
• Basic understanding of TCP/IP networking protocols.
• Ability to work independently and within a team environment., * Technical School Diploma or Some College preferred.
• Certifications such as Network+, Security+, MCP, MCSA, CCNA, ITIL Foundations, ACSP, or Lexmark/Lenovo Self Maintainer preferred.
• Experience with medical terminology or healthcare service desk support preferred.
• Military background is a plus.
• Previous experience working at CHOP is a plus.
• Participation in organized sports is a plus., The ideal candidate is a technically skilled and service-oriented IT professional with strong troubleshooting abilities, healthcare support experience, and hands-on deployment expertise. Candidates must be comfortable working onsite across multiple campuses while delivering exceptional customer support in a fast-paced healthcare environment., * High school or equivalent (Preferred), * EUD Support, Service Desk, or Desktop Support: 4 years (Required)
• PC and printer deployment projects: 1 year (Required)
• hospital or healthcare IT support: 1 year (Required)
• reliable transportation and ability to travel: 1 year (Required)
• Microsoft operating systems, deployment, imaging: 1 year (Required)

License/Certification:

• CompTIA A+ (Required)
• Network+, Security+, MCP, MCSA, CCNA, ITIL Foundations (Preferred)

$25 - $28 an hour - Contract, Pulled from the full job description

• Tuition reimbursement, * Tuition reimbursement