Application Specialist

Within this challenging role, you will play a key part in supporting, maintaining and improving business-critical applications that enable smooth, efficient and reliable operations across our organization.

Your role

• Provide daily support to users of business applications, solving technical and functional issues to ensure smooth operations.
• Troubleshoot and resolve application-related problems in close collaboration with internal teams and external partners.
• Deliver training sessions for new and existing users.
• Create and maintain documentation, including user guides, work instructions and standard procedures.
• Analyse workflows and identify opportunities to optimise processes and improve the user experience.
• Assist in testing, debugging and deploying new features, updates and system improvements.
• Act as a liaison between end-users, business stakeholders and the IT department, ensuring clear communication on changes, issues and updates.
• Coordinate with vendors and support partners for the escalation and follow-up of complex issues.
• Contribute to the continuous improvement of application support processes, knowledge sharing and service quality.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Bachelor’s degree in IT, Computer Science or equivalent experience

• Experience in application support or a similar role is a strong advantage
• Understanding of fleet management software
• Knowledge of database concepts and basic scripting is beneficial
• Strong skills in Windows environments and Microsoft Office
• Excellent analytical and problem-solving abilities
• Strong communication skills, able to translate technical information into clear user-friendly language
• Able to work independently as well as within a team
• Proactive, structured, accurate and committed to continuous learning
• Calm, polite and efficient during busy or stressful moments
• Eligible to obtain the legally required positive safety advice for critical port functions

Pulled from the full job description

• Fuel card
• Additional leave
• Company car
• Food allowance
• Eco vouchers, * Competitive gross monthly salary in line with your qualifications and experience
• Meal vouchers
• Eco vouchers
• Sectoral bonus according to applicable sector regulations
• A work-from-home allowance for each day worked remotely

Working Hours & Additional Leave

• Full-time contract of 38 hours per week
• 5 extra days off in addition to statutory vacation days
• Hybrid working: max. 3 days per week after 6 months of service
• Work hours with flexible start (7:30-9:30 AM) and finish (4:00-6:00 PM)

Insurance

• Group insurance
• Hospitalisation insurance with the option to add family members, with an additional contribution for each member included

Mobility

• Company car with fuel card, temporary company car at start
• After the initial period of one year: option to order an electric car within our company car policy

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.