Service Desk Technician - Atlanta

The Service Desk Technician role will provide technical assistance to end users in an efficient and accurate manner. Service Desk Technicians provide front-line support for the daily operations of Eclipse Customers (s) via desk side and remote support. MSP experience required., As a member of our growing team, many of the Service Desk Technician duties include, but are not limited to the following, * Provide front-line technical support by utilizing phone and remote management platforms for effective troubleshooting service desk tickets.

• Perform installations, support, and management to end user accounts.
• Administer periodic hardware and software system maintenance across various customers.
• Provide onsite support at Customer locations for technical requirements as needed.
• Determine business impact of requests, collect relevant information, and escalate when necessary.
• Document internal and Customer knowledge accurately and comprehensively in a timely manner.
• Support in the implementation of technologies for project success, when requested by Professional Services.
• Acquire required knowledge to support new technologies as adopted by the business.
• Provide onsite support at Customer locations for technical requirements as needed.
• Aid with projects (i.e. server and firewall installations, migrations, deployments, etc.)
• Ability to communicate technical concepts to non-technical end-users.
• Document internal and Customer knowledge accurately and comprehensively in a timely manner.

• 1-3 years troubleshooting end-user technologies (desktops, laptops, printers, peripherals)
• 1-3 years supporting help desk/ service desk operations across several customers simultaneously.
• 1-3 years experience administering Microsoft Windows desktop & server operating systems.
• Proficient in supporting Microsoft products including Office, Outlook, MS365, etc.
• Knowledge of basic networking concepts- ability to troubleshoot connectivity related issues.
• Excellent communication skills both written and verbal.
• Highly detailed and organized with the ability to prioritize tasks and work independently.
• Customer service oriented with a friendly and energetic personality that works well with others.
• Professional appearance and conduct
• Associates and/or bachelor’s degree in Computer Science or related a plus
• IT Certifications CompTIA, Microsoft 365, Cisco) highly desired
• 2 Years of MSP experience required.

Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * Career Growth: Endless opportunities for career advancement. Your growth is our mission!
• Contagious Culture: You’re never just a number; you’re a valued team member. We thrive on open communication, genuine care, and collaboration. We support each other, always eager to learn, grow, and make a difference together.
• Epic Projects: Opportunity to dive into a variety of projects that will push your skills to the next level.
• Awesome Perks: Competitive salary, top-notch health benefits, hybrid schedule, and so much more!, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Short-Term Disability
• Long-Term Disability
• Life insurance
• Paid time off
• Professional development assistance
• Referral programs

Job Type: Full-time

Pay: From $43,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance