Children's System Support Officer

The role of the Systems Support Team is central to service delivery and improvement by developing the network of system support teams “super users” and supporting key stakeholders with the various systems; they will investigate, record and solve problems, offer training and guidance for the benefit of the service, Trust, Council and the children of Bradford and their families.

Additionally, the System Support Officer will support the preparation linked to regulatory inspections such as Ofsted, ILACS and CQC, ensuring that IT systems, data and reporting requirements are met.

Our strategic vision and values https://www.bradfordcft.org.uk/about-us/our-vision-and-values/ are upheld across the Trust, fostering a reliable and supportive environment for both staff and the children in our care.

Our approach is rooted in restorative and relational practice, fostering trust, mutual respect, and meaningful relationships with children, families, and professionals.

You’ll also:

• Support the System Leads to deliver continuous service improvements and meet Children’s Services and legislative requirements.
• Work with leadership teams and stakeholders to improve practice and promote high performance.
• Produce reports, analyse data, and provide system insights.
• Support system users, super users, managers, and external partners across Children’s Services systems.
• Investigate and resolve system issues, identifying opportunities for service improvement.
• Contribute to quality assurance, audits, and practice improvement initiatives.
• Support preparations for inspections (e.g. Ofsted, ILACS, CQC), including system, data, and reporting requirements.
• Ensure system use complies with GDPR, practice standards, and business continuity requirements.
• Maintain knowledge of system developments and new functionality through supplier training.
• Deliver and support training programmes for users, ensuring content remains effective and up to date.

To be successful in this role you will need, 12 Month Fixed-Term Maternity Cover / 12 Month Secondment Opportunity (Open to Internal Colleagues Only) - If applying on a secondment basis, please ensure you have discussed this opportunity with and obtained approval from your line manager before submitting your application.

• We are specifically looking for applicants who have experience in this field with the knowledge of the specific systems or similar and qualified to NVQ Level 2 in Business & Admin (or demonstrable skills to this level); you will have knowledge of delivering training that maximise learning and development; with a knowledge and understanding of social work practice., A Standard Disclosure and Barring Service (DBS) check including a will be carried out on preferred candidates.

Pulled from the full job description

• Annual leave
• Company pension, You’ll also be joining an organisation that truly values its people, offering a range of benefits designed to support your wellbeing, growth, and work-life balance, including:
• Generous annual leave - 31 days rising to 34 with service, plus bank holidays
• Excellent Local Government pension
• Family-friendly policies and enhanced parental leave
• Health & wellbeing support, including Occupational Health and counselling
• Professional development and career progression opportunities
• we are a National Living Wage employer

For full details of our benefits, please see the attached ‘Our Benefits’ brochure.

Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive.