Family Help Officer

Are you ready to be the first point of contact for families in need? As a Family Help Officer, you will play a vital role in Nottinghamshire’s Multi-Agency Safeguarding Hub (MASH). This position is crucial in identifying the needs and services for children and families in Nottinghamshire. You will receive and triage referrals, ensuring that families receive the right support at the right time. Don’t miss out on this opportunity to make a meaningful impact!

As a Family Help Officer, your key responsibilities will include:

• Receiving Referrals: Triage referrals related to child protection, safeguarding, and early help.
• Assessing Needs: Explore the needs of families and assess risks to determine appropriate support options.
• Making Decisions: Use your professional judgement to ensure families receive timely and effective support.
• Communication: Engage in difficult conversations with families and partner agencies, ensuring clarity and compassion.
• Documentation: Accurately record information on our internal database system (Mosaic) to maintain confidentiality and data protection.

• A minimum of 2 years’ experience in Children’s Social Care, Early Help Services, or Customer Services.
• A good general education, ideally to NVQ level 3 or equivalent experience.
• Knowledge of relevant legislation and guidance affecting children and families.
• Strong IT skills, including experience with databases and word processing.

We are looking for candidates who demonstrate:

• Excellent Communication: Ability to hold challenging conversations with empathy and respect.
• Problem-Solving Skills: Capability to make informed decisions under pressure.
• Interpersonal Skills: Build strong relationships with families, colleagues, and partner agencies.
• Organisational Skills: Manage time effectively and meet deadlines in a fast-paced environment.

Pulled from the full job description

• Annual leave
• Company pension
• Flexible schedule, At Nottinghamshire County Council, we offer:
• A place to belong: A friendly, inclusive workplace where everyone is valued.
• Work-Life Balance: Flexible working hours and hybrid working options.
• Professional Development: Opportunities for training, CPD, and career progression.
• Generous Leave: Enjoy annual leave plus 8 bank holidays.
• Supportive Environment: Access to an excellent occupational pension scheme and mileage payments.

Nottinghamshire County Council is dedicated to making a positive impact in the lives of children and families across our community. We pride ourselves on being a supportive and inclusive workplace where every team member is valued. Join us in our mission to provide essential services that make a real difference.