Strategic Collections Specialist - Alexander Mann Solutions Contingent

As a Strategic Collections Specialist, you’ll play a key role in recovering high-value debt across a global customer portfolio. Working within a complex Accounts Receivable environment, you’ll build strong customer relationships, resolve payment disputes and use data-driven insights to improve cash collection performance. This is an excellent opportunity for an experienced collections professional who enjoys managing complex accounts, working collaboratively across the business and driving successful financial outcomes.

What you’ll do

• Manage a portfolio of complex customer accounts, driving the recovery of high-value outstanding debt.
• Proactively contact customers throughout the collections cycle to secure payments and resolve outstanding issues.
• Investigate and manage invoice disputes, escalating where appropriate to achieve timely resolution.
• Produce statements of account, reminder letters and maintain accurate customer payment records within the ERP system.
• Record payment commitments and ensure cash is accurately allocated against outstanding invoices.
• Build strong working relationships with customers and internal stakeholders including Commercial, Aftermarket and Logistics teams.
• Analyse complex account information using Excel and multiple systems to identify issues and support debt recovery.
• Support debt management meetings and contribute to continuous improvement initiatives across the collections process.
• Create and maintain process documentation and how-to guides to support operational excellence.
• Deliver a high standard of customer service while balancing competing priorities and deadlines.

• Extensive collections or credit control experience, ideally within a large enterprise environment.
• Proven experience managing complex or high-value debt recovery and challenging customer accounts.
• Strong Accounts Receivable and ERP system experience.
• Advanced Excel skills, including formulas, linked worksheets and VLOOKUPs.
• Confident working with large datasets, portals and multiple finance systems.
• Excellent communication and relationship-building skills with both internal and external stakeholders.
• Strong analytical and problem-solving abilities with the confidence to think outside the box.
• Ability to prioritise workloads and perform effectively in a fast-paced environment with tight deadlines.
• Strong attention to detail and a process improvement mindset.
• Finance qualifications such as AAT, CIMA or CICM would be advantageous but are not essential.

Our Contingent Workforce Solution (CWS) is one way we support our clients. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed., AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business. Reference: 57212605