E Commerce Credit Crontroller

The E-commerce Credit Controller will be responsible for managing customer accounts, ensuring timely collection of outstanding debts, reconciling payments received from online marketplaces and e-commerce customers, and reducing credit risk while supporting sales growth. The role requires close collaboration with the finance, sales, customer service and e-commerce teams., Credit Control

• Proactively manage and collect outstanding debts from e-commerce and online retail customers.
• Monitor customer accounts and ensure invoices are paid within agreed credit terms.
• Maintain accurate records of customer communications, payment arrangements and account activity.
• Resolve queries and disputes that may delay payment.
• Produce regular aged debt reports and highlight potential risks.

E-commerce Account Reconciliation

• Reconcile payments received from online platforms and marketplaces.
• Investigate payment discrepancies, chargebacks, deductions and claims.
• Match payments to invoices and customer accounts accurately.
• Ensure customer ledgers remain up to date and accurate.

Credit Risk Management

• Assess new customer credit applications and recommend suitable credit limits.
• Monitor existing customer creditworthiness and payment performance.
• Escalate high-risk accounts and recommend appropriate action where necessary.
• Assist with reducing bad debts and improving cash collection performance.

Reporting & Administration

• Maintain accurate customer records within the ERP/accounting system.
• Prepare weekly and monthly debtor reports.
• Support month-end procedures, including account reconciliations.
• Assist with audit requirements and finance team projects when required.

Customer Service

• Build positive professional relationships with customers.
• Respond promptly to customer account enquiries.
• Work collaboratively with internal departments to ensure issues are resolved efficiently.

Essential

• Previous experience in credit control, accounts receivable or sales ledger.
• Strong reconciliation and problem-solving skills.
• Good understanding of credit control processes and debt collection techniques.
• Excellent communication and negotiation skills.
• High level of accuracy and attention to detail.
• Competent in Microsoft Excel and Microsoft Office applications.
• Ability to prioritise workload and meet deadlines.

Desirable

• Experience working with e-commerce customers, online retailers or marketplace platforms.
• Experience using Sage 200.
• Knowledge of VAT and customer account management.
• Experience within a manufacturing environment., * Organised and self-motivated.
• Confident communicator.
• Commercially aware and customer-focused.
• Reliable and trustworthy.
• Team player with a positive attitude.
• Able to work independently and use initiative.

Pulled from the full job description

• Free parking
• Casual dress
• On-site parking

What More UK Limited is one of the UK’s leading manufacturers of plastic injection moulded and pressed metal housewares. Based in Padiham, Lancashire, we design, manufacture and distribute a wide range of household products to retailers across the UK and international markets. As our e-commerce and online retail channels continue to grow, we are seeking an organised and proactive E-commerce Credit Controller to support the finance function and help maintain strong customer relationships.