Resident Experience & Business Support Operations Officer

To provide a professional, proactive role delivering Business Support functions to the organisation. To deliver Business Support functions that support the relevant service area to deliver on its requirements, and provide a seamless service to Residents, Face to face customer interactions, such as reception duties Minute-taking, including but not exclusively for social care Business Support activities, as set out in the relevant Service Level agreement, including, not limited to; Processing application forms, Contacting residents, Completing registrations or requests and surveys Meeting administration Financial administration such as: Transactional finance, Purchasing good or services, Systems updates and administration: Updating databases and systems Maintaining accurate records, Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit . Fraud Awareness Notice The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic). We will never ask for payment or request sensitive personal or financial information as part of our recruitment process. If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information. If you have concerns about a job advert or communication, please report it to

Experience of having worked in a fast paced, customer focused environment. Good knowledge and application of IT systems and software packages. Minute-taking experience Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service. Excellent levels of literacy and numeracy. Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others. Ability to deal diplomatically and confidentially with a wider range of customers both internally and externally. High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times. Strong time management skills. High level of flexibility, a positive attitude and ability to adapt to changes. Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements. Clear communication skills. Ability to build strong relationships. * Willingness to learn new skills, processes and systems as appropriate to the role. Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory DBS check; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.