IT Support Coordinator

Experteer Overview In this role you will provide frontline IT support to end users, resolving hardware and software issues and guiding users through new systems. You’ll train staff on office applications, maintain accurate incident records, and ensure timely responses that meet SLAs. You will work closely with a professional services team to sustain smooth technology operations across offices. You’ll thrive in a fast-paced environment while contributing to a culture of growth, collaboration, and service excellence. Compensation / Benefits * Provide first contact IT support for requests via phone, web portal, email, and chat to resolve end-user issues * Troubleshoot hardware and software problems on desktops, laptops, printers, and mobile devices * Deploy pre-packaged software using standard distribution tools * Train and orient new staff on office computer applications on-site * Document and resolve help requests, escalating to maintain SLA compliance * Build rapport with users and elicit detailed problem information * Prioritize incidents and service requests according to defined processes Tasks * Experience with Windows 10/11 desktops; basic knowledge of Windows Server 2019+ * Basic hardware knowledge; Dell/Linux/Apple experience as a plus * TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory, network printers * Microsoft 365 suite experience * InTune endpoint management knowledge a plus * Help Desk incident tracking tools experience * Remote control tools (e.g., Splashtop) a plus * Azure Virtual Desktop a plus * Wolters Kluwer CCH accounting product line a plus * Bachelor’s degree in IT or related field preferred * Strong communication and interpersonal skills * Ability to train on-site orientations and work in a dynamic environment * Willingness to work additional hours and travel between PKFOD offices Key requirements * Medical, Dental, and Vision plans * 401(k) plan and Profit-Sharing program * Flexible Spending & Health Saving accounts * Paid Time Off (PTO) * Paid Firm Holidays * Training & Certification programs

elicit detailed problem information * Prioritize incidents and service requests according to defined processes Tasks * Experience with Windows 10/11 desktops; basic knowledge of Windows Server 2019+ * Basic hardware knowledge; Dell/Linux/Apple experience as a plus * TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory, network printers * Microsoft 365 suite experience * InTune endpoint management knowledge a plus * Help Desk incident tracking tools experience * Remote control tools (e.g., Splashtop) a plus * Azure Virtual Desktop a plus * Wolters Kluwer CCH accounting product line a plus * Bachelor’s degree in IT or related field preferred * Strong communication and interpersonal skills * Ability to train on-site orientations and work in a dynamic environment * Willingness to work additional hours and travel between PKFOD offices Key requirements * Medical, Dental, and Vision plans * 401(k) plan and Profit-Sharing program * Flexible Spending & Health Saving aaaaa aI_ * Paid Time Off (PTO) * Paid Firm Holidays * Training & Certification programs