Helpdesk Analyst (Bilingual Korean)

Bachelor’s degree in Information Technology, Computer Science, or a related field.

5+ years of hands-on experience in an IT support role in an enterprise environment.

Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).

Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.

Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).

Strong problem-solving and communication skills, both written and verbal.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.

VDI support experience is a plus.

MacOS support experience is a plus.

Working knowledge of ITIL practices is a plus.

Preferred Experience:

Experience in IT service desk environments supporting 500+ end users.

Exposure to basic scripting (PowerShell) for automation tasks.

Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).

Experience with Enterprise Mobility Management (or Mobile Device Management).

Experience with WDS (Windows Distribution Services).

Experience with disk imaging/cloning tool.

Pulled from the full job description Health insurance Paid time off