IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)
Macpower Digital Assets Edge LLC
Los Angeles, CA, United States
2 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$62,400.0 - $64,480.0
Working hours
Regular working hours
Languages
English, Korean
Job source
Tech stack
Microsoft Windows
Apple IOS
Apple Mac Systems
Information Systems
Desktop Computing
Graphics Software
Identity and Access Management
Issue Tracking Systems
Network Troubleshooting
Windows Search
Networking Basics
Remote Service Software
+7 more
SAP (Applications)
Software Engineering
Windows Desktop
Wireless Networks
Peripherals
Information Technology
Laptops
Job description
| IT Technical Support Specialist (Windows Desktop & MacOS Support | Bilingual Korean/English), Job Summary: We are seeking a skilled Bilingual (Korean/English) IT Technician to provide hands-on technical support to both office staff and retail store teams. The ideal candidate will manage IT equipment, troubleshoot hardware and software issues, and ensure smooth operations for SAP, POS systems, networking, and end-user devices. This role requires strong problem-solving skills, technical expertise, and excellent customer service., * Provide onsite IT support for office and retail staff, resolving hardware, software, and network issues. |
- Troubleshoot desktops, laptops, printers, phones, POS terminals, and peripherals.
- Set up, configure, and deploy new IT equipment (PCs, monitors, scanners, registers, etc.).
- Install, update, and maintain software, OS patches, and security updates.
- Assist with SAP-related issues (user access, printing errors, basic troubleshooting).
- Diagnose and resolve POS system malfunctions (receipt printers, barcode scanners, payment terminals).
- Ensure stable wired/wireless network connectivity across locations.
- Maintain IT asset inventory and keep documentation up to date.
- Support new hire onboarding & offboarding (account setup, hardware provisioning, access management).
- Manage and prioritize helpdesk tickets, escalating complex issues when necessary.
- Coordinate with vendors for equipment repairs and service requests.
Requirements
Microsoft Windows Desktop, Technical Support, Information Technology & Information Systems, Mac Operating System, Korean Language, SAP, Management of Information Systems/Technology (MIS), Customer Support/Service, Point of Sale (POS) Systems, Information Technology & Information Systems, * Bilingual proficiency in Korean and English (written & spoken).
- 2+ years of IT support experience, preferably in office + retail environments.
- Bachelor’s degree in Computer Science, IT, or related field (preferred).
- Hands-on experience with SAP & POS troubleshooting (a plus, not required).
- Proficient in Windows OS, macOS, iOS, Microsoft 365, and basic networking.
- Familiarity with remote support tools, imaging software, and ticketing systems.
- Ability to lift/move equipment (up to 50 lbs).
- Strong problem-solving skills with the ability to diagnose root causes.
- Customer-focused attitude with excellent communication skills.
- CompTIA A+, Network+, or similar certifications (a plus).
- Must be available for onsite work at both office and retail locations.
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