DMV - CDL Help Desk Specialist

The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move!

The CDL Help Desk Specialist supports and assists commercial drivers and other stakeholders regarding CDL regulations, applications, renewals, endorsements, and compliance. This role requires a strong understanding of CDL requirements, excellent customer service skills, and the ability to troubleshoot and resolve issues efficiently. This position provides State Automated Driver License System Application Maintenance support and application guidance to Driver License examiners and Driver License field support staff pertaining to CDL. This position reviews and evaluates driver license records found on reporting systems such as the NDR- National Driver Registry, CDLIS Commercial Driver License Information System, and the PDPS Problem Driver Pointer system to determine Licensing eligibility. This position verifies the Drug and Alcohol Clearinghouse status of driver presented at the time of application for a NC commercial driver license or commercial learner permit. This position utilizes the Commercial Skills Test Information Management System (CSTIMS) to verify Entry Level Driver Training. This position utilizes the Transportation Security Administration System to update drivers’ hazmat threat assessment.

Candidates with the following are encouraged to apply:

• 1-3 years in a helpdesk, customer service, or technical support role.
• Knowledge of common troubleshooting procedures
• Previous roles requiring strong organizational skills, The program areas for this position includes one or more of the following: working knowledge of DMV regulations, working knowledge of CDL-related requirements, and/or experience using DMV software.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC10 Salary Range: $43,267.00- $75,718.00

Management prefers applicants with the following:

• Demonstrated ability understanding of DMV licensing requirements, driving laws, policies, and procedures
• Experience disseminating accurate information with confidentiality
• Skill in MS Office suite, SADLS, CDLIS, CSTIMS, and/or computer hardware
• Knowledge of commercial licensing and regulatory requirements
• Skill in exercising judgment and discretion in establishing, applying and interpreting policies and procedures

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.