IT & Telecoms Field Engineer

You’ll be responsible for delivering professional on-site installations, maintenance and support services, with a strong focus on structured network cabling, IT infrastructure and telecoms systems. You’ll work across a wide variety of customer sites - from small offices to larger commercial environments - often acting as the face of the business on-site. To succeed in this role, you’ll need to be technically competent, well organised, and confident working independently while keeping clear communication with clients, suppliers and internal teams.

What You’ll Be Doing

Installation & Field Work

• Install, terminate and test structured cabling systems (Cat5e, Cat6, Cat6a, fibre where required)
• Install and configure IT and telecoms equipment, including desktop PCs, laptops, network switches, routers, Wi-Fi access points and VoIP systems
• Carry out full site installations, including cabinet/rack builds, patch panel terminations and cable management
• Conduct site surveys and provide recommendations for network and IT infrastructure improvements
• Ensure all installations meet industry standards and best practice, including health and safety compliance

Technical Responsibilities

• Diagnose and resolve on-site technical issues relating to IT, networking, connectivity and telecoms systems
• Assist with deployment and configuration of client infrastructure and telecoms systems
• Carry out testing and documentation of installed cabling and hardware
• Support project delivery for installations, upgrades and relocations
• Maintain accurate technical documentation and handover notes following each job

Client Interaction & Service Delivery

• Act as a professional and approachable point of contact on-site for clients
• Communicate clearly with clients regarding work being carried out, timelines and any issues encountered
• Ensure all work is completed within agreed timescales and to a high standard
• Provide post-installation guidance and basic user support where required
• Escalate complex issues to the support team when necessary

Health, Safety & Compliance

• Adhere to all health and safety requirements when working on-site
• Follow structured cabling standards and compliance requirements
• Ensure safe use of tools, ladders and access equipment
• Maintain a clean, organised and professional working environment at client sites

Internal Collaboration

• Work closely with the Service Desk and Project teams to ensure smooth job delivery
• Provide feedback from site visits to improve processes and service quality
• Contribute to internal documentation, including installation procedures and best practices
• Represent the business professionally at all times

• Strong technical understanding of cabling, IT and networking infrastructure
• Excellent problem-solving and fault-finding ability
• High attention to detail and quality of workmanship
• Good time management and ability to work independently
• Clear and confident communication skills
• Customer-focused approach with a professional manner, * Previous experience in a field engineer and cabling role
• Experience within an MSP environment
• Solid technical knowledge across Windows desktop & server, networking (LAN/WAN, switches, routers, firewalls, Wi-Fi) and hosted telephony systems
• Exposure to cyber security solutions and best practice
• Full clean UK driving licence
• Clean DBS required

• Field-based role covering the North West of England, with occasional travel further afield
• Regular travel to client sites, with early starts or extended days as required
• Occasional out-of-hours or weekend work for project-based installations or maintenance
• Physical work involved, including cabling, lifting equipment and working at height
• Additional duties carried out in the Blackburn office as required