VP, Mortgage Operations Transformation

Responsible for strategically redesigning and optimizing the end-to-end mortgage operational workflow across the organization. Focuses on improving the efficiency, scalability, and effectiveness of the mortgage lifecycle by leveraging emerging technologies, artificial intelligence, automation, and process innovation. Partners with operational, technology, product, and data teams to increase efficiencies across operational pillars and design a more scalable, data-driven operating model. Also leads initiatives that integrate AI-enabled tools, workflow automation, and advanced analytics into the mortgage lifecycle to improve cycle times, productivity, borrower experience, and operational quality., * Leads the strategic redesign of the end-to-end mortgage operating model across sales, processing, underwriting, closing, and post-closing functions.

• Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops scalable solutions to improve performance and cycle times.
• Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support.
• Partners with operational leaders to redesign handoffs, workflows, and responsibilities across functional pillars to improve alignment, accountability, and throughput.
• Evaluates and implements emerging technologies including automation, robotic process automation (RPA), artificial intelligence, digital workflow orchestration tools, and advanced analytics to modernize mortgage operations.
• Partners with technology and product teams to implement digital mortgage capabilities including automated verification tools and digital document workflows.
• Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, underwriting, and closing.
• Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and quality.
• Leads cross-functional transformation initiatives that enhance productivity, reduce operational risk, and improve borrower experience.
• Provides strategic insights to executive leadership on emerging mortgage technologies and operational transformation opportunities.
• Leads change management initiatives that support adoption of redesigned workflows and new technologies.
• Performs other duties as assigned.

Reports To

• Chief Operations Officer

• Minimum 12 years of experience in mortgage operations, mortgage technology, operational transformation, or related financial services roles.
• Deep knowledge of the mortgage lifecycle including sales, processing, underwriting, closing, and post-closing functions.
• Experience leading operational transformation initiatives or process reengineering programs.
• Experience implementing automation technologies such as RPA, workflow automation platforms, or intelligent process automation.
• Experience with AI-enabled mortgage technologies including automated document recognition, data extraction, and decision support tools.
• Strong analytical and systems-thinking capabilities with the ability to redesign complex operational processes.
• Ability to analyze complex operational systems and design scalable solutions that improve efficiency and quality.
• Ability to influence cross-functional leaders and drive organizational change across multiple operational teams.
• Strong communication, stakeholder management, and executive presentation skills.

Qualifications - Education - Required

• Bachelor’s Degree

Qualifications - Education - Field(s)/Profession(s)

• Business Administration, Operations Management, Information Systems, or related field.

Qualifications - Education - Preferred

• Master of Business Administration (MBA)

Employee stock purchase plan, Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Flexible spending account, Life insurance, The base salary range for this position is ($165,000 - $200,000 ) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

Finance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together.