Systems Administrator III

The Systems Administrator III, under supervision, collaborates with other server administrators and IT personnel to assist with defining technology problems. Performs complex and specialized systems administration support functions, such as troubleshooting, analysis, research, de-bugging, and problem-solving for servers, network, and cloud technologies. Completes reports and documentation of configuration for management and users. Responsibilities:

• Administration of virtual environments, including research, design, installation, implementation, monitoring, and maintenance of virtual appliances, servers, and applications, along with underlying physical host, network, and data storage.

• Establishing best practices, procedures, and policies for virtual infrastructure administration.

• Provides technical guidance and support for server administration.

• Sets-up and configures complex servers, develops complex system logic and configuration, and conducts complex server performance analyses and tuning.

• Coordinates routine audits of systems and software.

• Perform complex and non-routine specialized network engineering functions, such as troubleshooting, analysis, research, and problem-solving.

• Develop disaster recovery plans, conduct data backup for disaster recovery, and business continuity planning.

• Provides Tier Ill support for personal computer hardware and software, including maintenance, installation, troubleshooting, training, and consultation.

• Research, evaluation, purchase assistance, recommendation, implementation, and consulting on technology products for all departments.

• Collaboration with other departments to discuss business requirements, review processes, and develop/implement technical solutions.

• Server security through operating system hardening, scanning, patching, and malware removal.

• Assistance in maintaining data security and security procedure compliance at various levels.

• Administration of Microsoft services with optimization and security including Azure, Exchange, Teams, and Entra.

• Assist management in researching, designing, and implementing IT-based methods and procedures to improve business processes.

• Creates documentation on server support methods, procedures, and configuration.

• Assists with new technology deployments and system integration testing.

• Contribution to annual risk assessment reports.

• Additional duties as assigned.

Customer Support/Operation:

• Resource for internal and external customers.

• Centralized support for departmental computer needs, including advanced technical support.

• Technical oversight on problem research and solution recommendations.

• Management and monitoring of web-based help desk incident tracking system.

• Maximization of uptime and minimization of potential problems for computing resources.

• Meetings with department heads and staff to determine information needs and requirements.

• Specification development for workstation hardware and software purchases.

• Ensuring accuracy and compliance with departmental or project quality standards.

• Participation in training and professional development.

• On-call support as needed.

• Other duties as assigned.

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Five years of related experience.

Knowledge, Skills and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Knowledge of troubleshooting and problem-solving, client relations, project management methodology, proposal writing, persuasive communication, adaptability to change, team leadership skills, and the Information Technology Interface Library (ITIL).

• Ability to multitask and work cooperatively with others.

$5,186.75 - $8,333.33 per month commensurate with experience.

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, nine state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance.