Senior IT Professional III

The Senior IT Professional III, under general direction, provides senior technical support on the Information Technology Services Team. This role involves managing hardware and software systems, providing technical support, and contributing to IT projects that enhance operational efficiency. Performs advanced troubleshooting, analysis, and problem-solving in multiple technical fields. Responsibilities:

• Design, implement, and manage IT systems and infrastructure.

• Troubleshoot and solve issues related to operating systems, applications, and connectivity.

• Work closely and communicate with Executive Staff on IT issues and concerns.

• Assist with helpdesk operations and ensure high-quality support for internal users.

• Ensure adherence to IT policies, standards, and regulatory requirement

• Provide input into complex projects including system upgrades, migrations, and integrations

• Ensure cybersecurity best practices and compliance with data protection regulations

• Manage inventory of IT assets including laptops, desktops, peripherals, and licenses

• Collaborate with stakeholders to assess needs and recommend scalable IT solutions

• Develop and maintain documentation for systems, processes, and policies

• Monitor system performance and optimize for efficiency and reliability

• Mentor and guide junior IT staff, fostering a culture of continuous learning

• Stay current with emerging technologies and evaluate their potential impact

• Contribute to long-term IT strategy aligned with organizational goals and digital transformation initiatives.

• Other duties as assigned.

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Ten years of IT experience.

Knowledge, Skills and Abilities:

• Strong problem-solving skills, a customer-focused mindset, and a passion for technology.

• Excellent written communication, analytical, interpersonal, and organizational skills.

• Ability to multitask and work cooperatively with others.

$6,275.97 - $8,750.00 per month commensurate with experience.

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, nine state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance.