Technical Support Engineer

Vickerstock are working in partnership with a leading manufacturing business based in Lisburn to recruit a Technical Support Engineer.

This is an excellent opportunity for a technically minded individual with a background in plumbing and heating systems to join a growing organisation and play a key role in delivering technical guidance and aftersales support across a range of heating and renewable energy products.

The successful candidate will primarily be office-based, providing support to customers and coordinating field service activities, with occasional site visits as required., * Provide technical and aftersales support via phone and email, responding to customer queries relating to heating and renewable energy products.

• Coordinate field engineer activities, including scheduling site visits and support requirements.
• Maintain accurate customer records, installation histories, technical advice and service interactions using internal service management systems.
• Carry out heat loss calculations, product selection and prepare renewable technology quotations using specialist software and Microsoft Office applications.
• Support factory visits, product demonstrations and customer training activities when required.
• Attend customer sites on occasion to provide technical assistance and support.

• Previous plumbing and heating experience with strong technical knowledge of heating systems and installed heating appliances.
• Proficiency in Microsoft Office, including Excel, Word and Outlook.
• Strong analytical and problem-solving abilities.
• Excellent communication skills with the ability to explain technical information clearly and professionally.
• Ability to work independently and collaboratively within a team environment.

And better still…although not a deal breaker

• Experience or knowledge of renewable energy technologies, including air source and ground source heat pumps.
• Experience carrying out heat loss calculations using specialist software.
• Full UK driving licence.

• £40,000 - £45,000 commensurate with experience and ability.
• Hours: Mon-Fri, 08:00 - 16:30
• Opportunity to join a well-established and growing manufacturing business.
• Varied technical role with exposure to innovative heating and renewable energy technologies.
• Supportive working environment with opportunities for ongoing development.