Part-Time - Software Technology Assistance Cent...

• Provides patient, one-on-one assistance to users with a wide range of technology experience, confidence levels, learning styles, and needs.
• Helps students and employees use software and web-based systems related to coursework, teaching, learning, and college work.
• Explains technology clearly and respectfully, adapting the pace, language, and level of detail to the individual user.
• Guides users through tasks so they can build their own technology skills rather than simply completing the work for them.
• Troubleshoots common software and general technology problems and helps users identify practical next steps or solutions.
• Remains calm, flexible, and patient when working with users who may be frustrated, anxious, unfamiliar with technology, or unsure how to describe a problem.
• Works collaboratively with other STACers and Learning Resources staff and knows when to ask for help or refer an issue to someone with additional expertise.
• Helps maintain an organized, positive, and service-oriented environment in the STAC area.
• Learns new software, procedures, and technology skills as needed and adapts to changing support needs.
• Other duties as assigned by Learning Resources.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

• Currently enrolled Monroe Community College student in good academic standing.
• Excellent customer service skills and a genuine interest in helping others.
• Warm, welcoming, dependable, and professional when interacting with students and employees.
• Strong patience and adaptability when assisting people with different backgrounds, communication styles, and technology skill levels.
• Clear verbal communication skills and the ability to explain steps without making users feel rushed or uncomfortable.
• Comfortable learning new technology and working through unfamiliar problems.
• Ability to work independently when appropriate while also functioning as part of a team.
• Willingness to ask questions, seek help, and refer users when an issue is beyond the STACer’s current knowledge or access., * Experience in customer service, tutoring, peer support, teaching, or another role involving direct assistance to others.
• Comfort with commonly used productivity, academic, creative, or collaboration software.
• Interest in technology, problem-solving, and helping others become more confident technology users.
• Bilingual and able to read, write, and speak Spanish or other languages proficiently.