IT Field Service Technician (Broward County)

The IT Field Service Technician serves as a critical onsite liaison between Lansight and our Broward-area clients. You’ll provide hands-on technical support, perform system maintenance, troubleshoot hardware and network issues, and ensure smooth, secure operations for client environments. This role is ideal for a self-motivated technician who enjoys working directly with clients, resolving complex problems, and maintaining strong customer relationships., * Provide onsite and remote technical support for client systems, including desktops, laptops, mobile devices, and peripherals.

• Diagnose, repair, and maintain computer hardware and software; perform installations, configurations, and updates.
• Troubleshoot advanced desktop, VPN, and networking issues, escalating when appropriate.
• Execute physical network work such as running cables, setting up patch panels, and rack installations.
• Perform data backup, system restores, and security remediation tasks as needed.
• Support entry-level server functions, including Active Directory management, Group Policy, and file sharing.
• Ensure accurate documentation of all work, updates, and client communications in the PSA system.
• Follow Lansight’s SOPs and KB documentation to ensure consistency and compliance.
• Maintain positive client relationships through excellent communication and professionalism.

• 2-4 years of hands-on IT support or field service experience.
• Practical knowledge of computer hardware assembly, disassembly, and repair.
• Proficiency with Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with antivirus tools, firewalls, and security best practices.
• Understanding of business networking, including switches, routers, DNS, DHCP, and VPNs.
• Experience with Active Directory, Group Policy, and file sharing.
• Strong troubleshooting and diagnostic skills across software, hardware, and network layers.
• Valid Florida driver’s license and reliable vehicle for travel between client sites., * CompTIA A+, Network+, or Security+ certifications (or equivalent experience).
• Previous MSP experience highly desirable.
• Basic understanding of virtualization platforms (e.g., Hyper-V, VMware).
• Comfortable working independently in client environments.
• Criminal Justice Information Systems (CJIS) Certification a Plus

Professional development assistance, Health insurance, Paid time off, Vision insurance, Dental insurance, Paid holidays, Opportunities for advancement, * Competitive base salary

• Medical, dental, and vision insurance
• Paid time off (vacation and sick leave) and paid holidays
• Annual performance bonus eligibility
• Certification reimbursement and ongoing professional development support
• Opportunities for advancement within a growing MSP

Physical & Environmental Requirements

• Ability to lift, move, or carry up to 30 lbs as part of equipment setup or cable management.
• Regular standing, walking, kneeling, and bending required during onsite visits.
• Daily use of computers, hand tools, and test equipment.
• Work may occur in both office and light industrial environments, depending on client site.

Pay: $50,000.00 - $65,000.00 per year, * Health insurance

• Paid time off
• Professional development assistance

Lansight Technology LLC is a Miami-based Managed IT Service Provider (MSP) delivering proactive, high-quality technical support and IT consulting to businesses across South Florida. We help clients maintain secure, reliable systems so they can focus on growing their operations. Our culture values collaboration, professionalism, and continuous improvement, and our Field Technicians play a key role in that mission.