IT Analyst

• Administer Windows Server and workstation environments, including local user and group management, GPO settings, and access controls.
• Support privileged access and endpoint security operations, including onboarding accounts, managing safe configurations, and resolving platform issues.
• Troubleshoot password rotation failures, CPM-related errors, session connectivity issues, and account lockouts.
• Assist with endpoint security policy management, exclusions, and incident triage using relevant security tools.
• Develop PowerShell scripts to streamline routine tasks, reporting, health checks, and bulk account actions.
• Leverage APIs to support automation and integration workflows related to credential and account management.
• Create and maintain clear documentation such as SOPs, runbooks, knowledge articles, and troubleshooting guides.
• Support audit activities when needed and keep procedures aligned with current platform changes.
• Communicate updates clearly, follow through on tickets and requests, and escalate issues when service levels may be affected.
• Track and manage operational work to ensure incidents and service requests are resolved within SLA targets.

• 5+ years of IT operations experience with a focus on Windows and/or privileged access management technologies.
• Strong hands-on experience with Windows Server administration, including RDP access, local accounts, groups, GPOs, and IAM concepts.
• Experience administering Windows workstations and applying security-focused configuration practices.
• Working knowledge of privileged access and endpoint security tools, including CyberArk Privileged Cloud, CyberArk EPM, and CrowdStrike.
• Ability to troubleshoot access and platform issues, including password rotation, CPM failures, and session problems.
• PowerShell scripting skills for automation, reporting, and operational support.
• Familiarity with using APIs to automate processes and connect systems.
• Strong documentation skills with the ability to produce clear, useful process materials.
• Excellent communication skills with a responsive, organized, and service-oriented approach.
• Disciplined mindset for maintaining metrics, meeting deadlines, and closing work accurately and on time.
• Bachelor’s degree in Computer Science, Information Security, IT, or a related field, or equivalent experience.

Preferred Skills

• Experience supporting privileged access platforms in a production environment.
• Background working with endpoint security operations and policy management.
• Exposure to audit support, compliance-related documentation, or process improvement initiatives.
• Ability to work collaboratively across technical teams and stakeholder groups.
• Comfort adapting to changing priorities while maintaining attention to detail.

Horizontal is committed to fostering an inclusive workplace where different perspectives, backgrounds, and experiences are valued. We believe diversity, equity, and inclusion strengthen our teams and help us deliver better outcomes for everyone.