Technical Service Specialist

EVR Network Solutions Ltd. is seeking a Technical Service Specialist to support customers and internal users with day-to-day technology and network service needs. This role combines technical troubleshooting with customer support, offering the opportunity to work across a variety of service requests while building broader experience in IT and network operations.

What You’ll Do:

• Respond to technical support requests and investigate reported issues
• Troubleshoot common hardware, software, connectivity, and network problems
• Guide users through practical steps to resolve technical queries
• Escalate more complex incidents to the appropriate technical teams
• Track service requests and maintain clear records of actions taken
• Assist with user access, system setup, and routine configuration requests
• Coordinate with colleagues when issues involve multiple systems or services
• Provide updates to users while requests are being investigated
• Document recurring solutions to support faster future resolution
• Contribute to service improvements based on common support trends

• Experience in IT support, technical services, networking, help desk, customer support, or a related area
• General understanding of computers, software, and network connectivity
• Strong troubleshooting and problem-solving skills
• Clear and professional communication
• Comfortable using ticketing systems and standard workplace technology
• Ability to organise multiple requests and priorities
• Customer-focused and collaborative approach
• Specific vendor certifications are not required
• Technical qualifications or equivalent practical experience will be considered

Pulled from the full job description

• Employee discount
• Free parking
• Store discount
• Company events
• On-site parking, * Work with a variety of systems, users, and technical requests
• Strengthen troubleshooting skills through real service situations
• Gain exposure to broader IT and network operations
• Develop both technical and customer-facing capabilities
• Build experience for progression into network, systems, or IT service roles

Pay: £40,000.00 per year

Benefits:

• Company events
• Free parking
• On-site parking
• Store discount