IT Support Administrator

Orchard Professional Solutions are working with a local manufacturer, who are looking for a Group IT Support Administrator to join their team on a permanent basis For this role, we are looking for a self-motivated individual with a passion for technology who can deliver expectational customer service to both colleagues and clients Key Duties / Responsibilities

• Ensure the Service Desk is up to date
• Driving continuous improvement for processes within the service desk
• Lead weekly Service Desk review meetings to confirm state of all tickets
• Provide support of hardware, software and network issues
• Assist users with IT-related problems
• Answer queries and provide training where necessary
• Update service desk software to reflect work carried out to keep queries up to date
• Maintain accurate records of IT assets and users
• Provide accurate user work instructions and IT technical documentation for incidents, problems and projects completed
• Perform and monitor updates, backups and preventive maintenance on all IT systems
• Contribute to the implementation and monitoring of security measures to safeguard organisational data
• Participate in IT projects, including system upgrades, migrations and installations
• Work with third-party vendors to ensure a timely resolution of issues

• Experience woking within a IT Service Desk environment
• Able to demonstrate ability to manage objects within M365 tenant administration (Entra ID, Exchange Online and MS265 Admin Centre) along with on-premises active directory management
• Show knowledge of networking protocols and hardware
• Experience with virtualisation technologies (e.g. Hyper-V)
• Familiarity with Cloud services (e.g. AWS , Azure)
• String analytical and problem-solving skills
• Excellent communication and interpersonal skills, + At least 2 years experience in IT support or similar role

• Proven proficiency in Windows Desktop and Server operating systems Desirable Training / Qualifications

• Qualification / Degree in Information Technology, or a related field
• CompTIA: A+, Network+ and Security+ Certification
• Microsoft CertifiedL Windows Fundamentals (MTA)