Manager, Information Technology

In this role, you will be responsible for the strategic direction of the help desk, managing a team of support specialists, and driving the optimization of our M365 environment (including Exchange, Teams, SharePoint, and Intune)., * Manages assigned IT projects to ensure adherence to schedule, and scope of project.

• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
• Establishes and implements project communication plans, providing status updates to management.
• Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.
• Performs other related duties as assigned, including supporting general needs of IT Department.
• Supporting staff utilizing MS Office Suite, G-Suite, Adobe, DocuSign.
• Support Video conferencing software including Zoom, WebEx, MS Team, Google Meet.
• Assist with IT Support at Foundation Events.
• May be required to work on-call or long hours in case of network malfunction.
• Additional duties and responsibilities may be assigned as needed to support the organization’s evolving needs or the department’s mission.
• Manage the global M365 environment, including user identities, licensing, and security groups via the Microsoft 365 Admin Center and Entra ID (formerly Azure AD).
• Implement and manage security policies, including Multi-Factor Authentication (MFA), Conditional Access, Data Loss Prevention (DLP), and Mail Flow rules.
• Oversee mobile device management (MDM) and desktop imaging using Microsoft Intune and Autopilot.
• Administer and optimize Teams, SharePoint Online, and OneDrive for Business to ensure efficient internal collaboration
• Track hardware and software inventory, ensuring all equipment is up-to-date and compliant.
• Train, and mentor help desk staff. Foster a culture of excellence, accountability, and continuous learning.
• Develop and maintain standard operating procedures (SOPs) for ticket handling, equipment provisioning, and onboarding/offboarding.

Do you have a valid Driver’s License license?, Do you have experience in macOS?, Do you have a Bachelor’s degree?, We are seeking a high-energy, technically proficient Help Desk Manager to lead our IT support team and serve as a primary administrator for our Microsoft 365 ecosystem. The ideal candidate will blend strong leadership skills with deep technical expertise in the Microsoft cloud stack to ensure our employees have a seamless, secure, and productive technology experience., * Bachelor’s degree in a related field or a minimum of 3 years of related experience.

• 3-5 years of experience leading a technical support team or help desk.
• 2+ years of hands-on experience as a Microsoft 365 Global Administrator.
• Knowledge of Entra ID, Intune, Exchange Online, and SharePoint.
• Strong familiarity with Windows 10/11, macOS, and mobile device troubleshooting.
• Basic understanding of existing network programs and capabilities.
• Excellent workstation and network troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent analytical, logical thinking and problem-solving skills.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office/ Google Suite (or equivalent).
• Must possess the ability to work well within a team.
• Ability to multitask at a high level in a fast-paced work environment and work efficiently under pressure.
• Must possess a valid driver’s license and be able to coordinate personal travel logistics in accordance with company policy.
• Pre-employment screening, including a background check, is required.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Flexible spending account, Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events needed.

This role may require national travel up to 20% of the time.

Pay: $65,000.00 - $75,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance