IT Support Technician

We’re recruiting on behalf of our client for an IT Support Engineer to join their team in Norwich on a temporary basis. This is a hands on role covering mainly 1st line support with some 2nd line responsibilities, working across a fully Microsoft environment including Azure and Intune.

This is a great opportunity for someone who enjoys varied day to day support work and wants to build on their experience in a modern, cloud based Microsoft environment., * Provide 1st line support to end users, logging, triaging and resolving incidents and service requests via phone, email and ticketing system

• Escalate and work on 2nd line issues where required, including more complex troubleshooting
• Manage user accounts, permissions and devices using Azure Active Directory and Microsoft Intune
• Build, configure and deploy laptops and desktops, including imaging and application installs
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDrive
• Assist with device enrolment, compliance policies and mobile device management through Intune
• Troubleshoot hardware, software and network connectivity issues
• Maintain accurate records of incidents, requests and resolutions within the service desk system
• Support onboarding and offboarding processes for staff, including account and device setup
• Contribute to documentation of processes and known issues for the wider IT team, This is a temporary assignment offering an immediate start for the right candidate, with the possibility of extension beyond the initial 3 month term depending on business needs. It’s a good opportunity to gain further exposure to Azure and Intune within a live, on site support environment.

• Proven experience in an IT support or service desk role, ideally covering both 1st and 2nd line
• Solid working knowledge of the Microsoft stack, including Windows 10/11, Microsoft 365, Azure AD and Intune
• Experience supporting and troubleshooting hardware, software and basic networking issues
• Good understanding of user account administration and device management in a Microsoft environment
• Strong communication skills, with the ability to explain technical issues clearly to non technical users
• A methodical, organised approach with good attention to detail
• Able to work on site in Norwich for the full duration of the contract
• Immediately available or on short notice is preferred, given the temporary nature of the role