Tier 2 Help Desk (Onsite NYC)

• Strong Troubleshooting and Resolution: Diagnose and resolve high-level, critical network issues that involve in-depth technical expertise. Collaborate with vendors and manufacturers for escalated issues related to hardware, software, or firmware bugs. Available for on-call rotations to handle emergencies or critical system outages.
• Network Design and Implementation: Assist in planning, designing, and implementing advanced network solutions. Configure complex systems such as multi-site VPNs, data center networks, and cloud connectivity.
• Performance Optimization: Analyze network performance metrics and implement solutions to enhance speed, reliability, and scalability. Conduct root cause analysis (RCA) for recurring or major network incidents.
• Security and Compliance: Work on the implementation and troubleshooting of security measures like firewalls, IDS/IPS, and encryption protocols. Ensure that networks comply with industry standards and organizational policies.
• Documentation and Knowledge Sharing: Develop detailed documentation for complex network configurations and solutions. Collaborate with support teams.
• Project Collaboration: Partner with network architects, engineers, and clients’ IT leadership to design and execute large-scale projects. Test and deploy updates to network systems, ensuring minimal downtime.

Strong engineer excited by the opportunity to be pivotal in ensuring robust and secure network operations. They will be comfortable working on multiple priorities and complexities ensuring scalability and resilience in clients’ networks., * Strong knowledge of Microsoft cloud-based solutions (e.g. Office 365, Azure (Entra), SharePoint), Google Cloud, and hybrid systems.

• Strong knowledge of network hardware (Switches, Firewalls, WAP’s, RAID, etc..) and protocols (TCP/IP).
• Strong knowledge of operating systems, Windows 11, MAC OS, Server 2012/2016/2019/, and some Linux variants (optional).
• Able to work calmly under pressure.
• Communicates well both verbally and in writing.
• Experienced with CRM Ticketing System (e.g. Kaseya, ConnectWise, ITGlue, etc.).
• RMM experience is required (Datto, N-Able, ConnectWise, NinjaOne, Jira, etc.)
• Preferred: MSP Experience

Soft Skills:

• Strong communication skills to interact with stakeholders at all levels.
• Leadership abilities to guide teams and contribute to organizational goals.

Analytical Skills:

• Advanced problem-solving for diagnosing systemic issues and developing innovative solutions., * How many years of MSP experience do you have?
• Have you setup and configured wireless access points? If so, how many have you setup in the past two years.
• Have you setup new SharePoint libraries? If so, tell us about your experience with including how you review permissions prior to the setup.
• This is a 100% onsite role during a 5-Day Work Week. Are you able to reliably commute into NYC 5 days per week?

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Dental insurance
• Flexible spending account
• Life insurance, $65,000-$70,000 (DOE) with excellent benefits: Medical, dental, holidays, vacation/sick, flexible spending account, and 401K., * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

F8 is technology consulting firm looking for a TIER 2 HELP DESK ANALYST experienced in setup and administration of Microsoft SharePoint/OneDrive/Teams/Entra/Purview environments. Must have excellent communications skills for interacting with clients.