Mid / Senior - Level IT Technician (Mostly Remote - NYC Based

We are seeking a motivated and detail-oriented Mid-Senior Level IT Technician to join our team. The ideal candidate will provide technical support and assistance to end-users, ensuring smooth operation of computer systems and networks. This role is essential in maintaining our IT infrastructure and delivering exceptional customer service., * Provide technical support for hardware and software issues, including troubleshooting and resolving problems related to operating systems, applications, and network connectivity.

• Manage user accounts through Active Directory, ensuring proper access controls are in place.
• Assist with mobile device management and support various operating systems including Windows, macOS, Linux, and mobile platforms.
• Collaborate with other IT staff on projects related to IT infrastructure upgrades or enhancements.
• Provide remote and onsite technical support for end users (Windows, macOS, Office 365, networking, printing, etc.)
• Troubleshoot and resolve hardware/software issues promptly
• Assist with onboarding/offboarding of users, devices, and accounts
• Perform routine system monitoring, updates, and maintenance
• Support networking equipment, Wi-Fi, and cloud-based platforms (e.g., Microsoft 365, Egnyte, VPNs)
• Escalate advanced issues when needed and collaborate with senior technicians
• Maintain accurate documentation of support requests, resolutions, and client environments

• Proficient in technical support and desktop support with a strong understanding of computer hardware and software troubleshooting.
• Knowledgeable in computer networking concepts such as TCP/IP, DNS, LAN administration, and network security protocols.
• Familiarity with IT infrastructure components including firewalls, VPNs, Meraki devices, and Microsoft Windows Server.
• Experience with help desk tools like ServiceNow or Jira for tracking issues effectively.
• Strong communication skills to interact with users at all levels while providing excellent customer service.
• Analytical skills to diagnose issues quickly and efficiently while maintaining a focus on user satisfaction.
• Ability to work independently as well as collaboratively within a team environment. Join us in this exciting opportunity to grow your career in IT while contributing to our mission of providing top-notch technical support!

Bonus Skills (Nice to Have)

• Experience with AEC (Architecture, Engineering, Construction) software such as AutoCAD, Revit, or Bluebeam
• Exposure to security tools and practices (MFA, endpoint protection, backups)
• Previous MSP or client-facing IT services experience

4.04.0 out of 5 stars New York, NY 10010 Hybrid work $40 - $55 an hour - Full-time