Desktop Support

We are seeking a Desktop Support Analyst to provide hands-on Level 2 technical support in a large-scale enterprise environment based in Lake Mary, FL (600 Colonial Center Parkway). This onsite role supports 3,000 users through a Tech Express model and desk-side interaction, focusing on hardware/software troubleshooting, onboarding, and high-volume support operations. Standard hours are Monday-Friday with occasional weekends. Shift is 8-5pm ET; overtime is to be expected., * End User Support: Deliver face-to-face Level 2 support including break/fix, remote access support, and troubleshooting across laptops, tablets, phones, and peripherals

• Hardware & Systems: Perform imaging, deployment, and maintenance using tools such as SCCM and Active Directory
• Tech Express & Onboarding: Support new hires (high-volume onboarding) with setup, access, and initial troubleshooting while handling daily walk-up support
• Project & Team Support: Assist with special projects, user transitions (hires/terminations), and collaborate within a lean team supporting a large user base

• 3-5 years of desktop support experience (Level 2 preferred)
• Strong experience with Windows/Microsoft and Mac environments
• Hands-on experience with SCCM, Active Directory, and remote access tools
• Proven ability to support users in a high-volume, onsite environment

Preferred Experience:

• Experience in large enterprise environments (thousands of users)
• Experience supporting high onboarding/offboarding volumes
• Proactive mindset with strong communication and ability to learn quickly

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance, Contract (1 year) Published 3 days ago Desktop Support Hardware Deployment Customer Service Technical Support

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary., Join a high-impact support team in a fast-paced enterprise environment where you’ll gain exposure to large-scale operations, modern support tools, and a collaborative team culture with potential for long-term growth and conversion.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025