IT Help Desk Support (In Person)

Job Summary: We are seeking a detail-oriented and tech-savvy Help Desk Support Specialist to provide IT support for a medical practice. This role involves supporting a wide range of Microsoft technologies, managing iOS devices for field providers, and ensuring reliable connectivity through AT&T cellular plans. The ideal candidate will have experience in healthcare IT, remote troubleshooting, and mobile device management (MDM/ADM)., * Provide support for end-users via phone, email, chat, and remote desktop tools.

• Troubleshoot hardware, software, and network issues across desktop and mobile platforms.
• Document and resolve support tickets efficiently.

Microsoft Ecosystem Support

• Support and maintain the full Microsoft 365 suite:
• Word, Excel, PowerPoint, Outlook, OneNote, Teams, SharePoint, OneDrive, Access, Publisher, Visio
• Administer and troubleshoot:
• Microsoft Azure Active Directory
• Microsoft Intune (for MDM/ADM)
• Microsoft Defender
• Microsoft Endpoint Manager
• Windows Admin Center
• Exchange Online
• Power Automate & Power BI (basic support)
• Remote Desktop Services (RDS)

Remote Collaboration Tools

• Support virtual meetings and remote access using:
• GoToMeeting, GoToConnect, GoToResolve

Mobile Device & Cellular Support

• Configure and manage iOS devices (iPads/iPhones) for providers in the field.
• Set up and maintain Apple Device Management (ADM) and Mobile Device Management (MDM) solutions.
• Coordinate with AT&T to manage cellular plans, eSIM activations, and data usage for field devices / ipads.

Third-Party Software Support

• Provide support for Adobe products, including:
• Adobe Acrobat Reader, Adobe Sign, Adobe Creative Cloud (as applicable)

Compliance & Security

• Ensure all systems and practices comply with HIPAA and other healthcare IT regulations.
• Maintain security protocols and assist with audits and documentation.

Do you have experience in iOS?, * 2+ years of experience in IT support or help desk roles.

• Strong proficiency in Microsoft 365 and Azure environments.
• Experience with iOS device setup and MDM/ADM platforms.
• Familiarity with AT&T cellular services and mobile data management.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple support requests.
• Understanding of healthcare IT systems and HIPAA compliance.

Pulled from the full job description

• Mileage reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance