Summary Job Description Data Quality Administrator (2 positions available) Location: Thorpe Park, Leeds, Hybrid working. Overdales are looking for two Data Quality Administrators to join our Data Quality function. As a Data Quality Administrator, you’ll play an important role in ensuring customer, client and operational data is accurate, reliable and supports effective decision-making across the business. Working collaboratively with teams across Overdales, you’ll investigate issues, review and validate data, identify trends and root causes, and help ensure accounts and information move efficiently through our systems and processes. Our Data Quality function supports both the operational management of client and customer data and the monitoring of collection and contact strategies. These opportunities provide exposure to a wide range of systems, stakeholders and business processes, offering the chance to make a real impact on customer outcomes, operational performance and continuous improvement initiatives.

In this role, you may be:

• Supporting the exchange, processing and quality of data between Overdales, clients and third parties.
• Reviewing customer and account information, investigating exceptions and ensuring data remains accurate and fit for purpose.
• Monitoring operational processes and identifying issues that may impact account progression, customer outcomes or business performance.
• Conducting investigations and root cause analysis to identify trends, resolve issues and recommend improvements.
• Supporting remediation activities, process enhancements and wider business improvement projects.
• Working alongside Operational, IT, Analytics, BI and Strategy teams to maximise the value and effectiveness of business data., * 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Hybrid working for the best of both worlds-collaboration and focus.
• Free onsite parking, saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

These opportunities would suit individuals who enjoy working with data, solving problems and using analytical thinking to improve processes and performance. Strong Excel skills, attention to detail and a passion for understanding how data supports operational success are essential. Experience with reporting tools, analytics, Power BI, SQL or other data systems would be beneficial, but is not essential.

We’re particularly interested in people who can demonstrate:

• Strong analytical and problem-solving skills.
• Good working knowledge of Microsoft Excel.
• Excellent attention to detail and accuracy.
• The ability to identify trends, investigate issues and interpret data.
• Strong communication and stakeholder management skills.
• A proactive approach with a continuous improvement mindset.

We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt Litigation services in the UK. We’re a proud member of Lowell Group. We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the third year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell, we’re committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you’re passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.

HYBRID We’re here to help our customers pay off their debts and support their journey back to financial health. We’re also here to help our people be proud to be part of our mission and find rewarding careers, too. We know you’ll bring value to our team. Whoever you are and whatever you bring forward, you’ll be noticed and celebrated here at Lowell.

We want to make credit work better for all, and to make a positive difference to consumers’ lives, our colleagues’ lives, and to society as a whole. Everyone has unique needs - and we’re ready to serve them. It’s in our DNA to always do things the best way and have a positive impact on everything we touch. It’s our mission, and the kindle that fuels us. We work hard to deliver real benefits to society, businesses, and the economy - all through excellent credit management services. #J-18808-Ljbffr