Security Support Engineer III

Job Duties: Assist customers with a wide array of issues, from simple to complex. Analyze customer issues and coordinate with engineering teams for providing solutions. Engage with customers via phone, email, chat & ticketing systems. Communicate complex networking and security concepts to customers at different levels of experience and responsibility. Work hand in hand with Product Development and Product Management teams to provide a voice of the customer. Build and maintain a wide variety of processes, procedures, and documentation. Provide first response for customer issues ranging from security to DevOps and other engineering issues. Telecommuting is an option. Some travel to F5 offices may be required.

Minimum Requirements: Bachelors degree, or foreign equivalent, in Computer Science, Information Technology, or Engineering (any field), or closely related quantitative discipline, and three (3) months of experience in job offered or in any occupation in a related field., Compensation and Benefits, Computer Science, Consumer Protection, Customer Support/Service, DevOps, Documentation, Establish Priorities, F5 Network Software, Information Technology & Information Systems, Internet Security, Memory Management, Network Security, Problem Solving Skills, Product Development, Product Management, Technical Support, Unix Shell Programming, Willing to Travel

Salary: $121,600 - $182,400 per annum. Benefits: F5 offers competitive pay, 401k, and other benefits: https://www.f5.com/company/careers/benefits.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5, Inc. seeks Security Support Engineer III in Seattle, WA, Special Skill Requirements: (1) RHEL; (2) Shell Programming; (3) Virtual Memory Management; (4) CPU virtualization; (5) DDOS attack; (6) Cross Site Scripting; (7) Web services security; (8) TCP/IP; (9) DNS; (10) HTTP(Web App Security); (11) Security Fundamentals; (12) Firewall; (13) TLS; (14) Certificate Transparency Framework. Any suitable combination of education, training and experience is acceptable. Telecommuting is an option. Some travel to F5 offices may be required.