EM
Eli McGarvie
Best Companies to work for in London: Top 25 Companies in 2023
over 3 years ago
Service Desk Manager
Triumph Consultants Limited
Chichester, UK
27 days ago
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Compensation
£52,000.0
Working hours
Regular working hours
Job source
Tech stack
Information Technology Operations
Knowledge Management
Performance Monitor
Servicenow
Job description
- Lead the day-to-day operation of the Technology Services Service Desk function across L1, L2 and L3 support teams.
- Accountable for service quality, customer experience, workforce planning, rota management, service performance, incident management, service request management and knowledge management.
- Work collaboratively with technical teams, resolver groups and third-party suppliers to ensure effective service delivery and continual service improvement.
- Support major incident response, operational governance and performance reporting.
Requirements
- Significant experience managing Service Desk, IT Operations or Technical Support teams in a customer-facing environment.
- Strong leadership, people management and service management skills.
- Experience managing service performance, workforce planning, incident management, service requests and knowledge management within an ITIL-based environment.
- Experience using ITSM platforms such as Halo, ServiceNow, Ivanti or equivalent.
Apply for this position
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Prepare application
- Draft this with your agent
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Good distractions
Talks and stories from around this role — technically off-topic, practically not.
Moments
Explore playlists2:47 min
Bridging the maturity gap from operational service to product
Dominik Schmidle · World Congress 2026 Europe
2:52 min
Scaling generative AI use cases across large enterprises
Mike Butcher +3 · World Congress 2024
1:22 min
Overview of the Sentry error and performance monitoring platform
Priscila Oliveira · World Congress 2023
56 sec
Integrating automated approval workflows into the portal
Markus Eisele · World Congress 2025
5:15 min
Managing token consumption and knowledge base context
Simon A.T. Jiménez · Europe 2026 Virtual
9:18 min
Provisioning external availability and performance monitoring endpoints
Liam Hurrell +1 · World Congress 2021
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