Service Network Coordinator

• Develop, expand, and maintain the Authorized Service Partner network in Germany.
• Identify, evaluate, and support the onboarding of new service centers, ensuring compliance with Midea standards and processes.
• Coordinate and follow up on service orders and cases across the service network.
• Act as a central interface between Technical Support, Spare Parts, Call Center, and Service Partners to ensure smooth case resolution.
• Monitor and control ASP invoicing, validating accuracy, compliance, and alignment with agreed service conditions.
• Track service performance, operational KPIs, and network efficiency.
• Prepare and deliver regular follow-up and performance reports using Excel and CRM data.
• Ensure all service cases, partner data, and documentation are properly maintained in CRM platforms.
• Support continuous improvement initiatives related to service processes and network performance.
• Conduct regular business trips within Germany to visit service partners, support network development, and perform operational follow-ups.

• Advanced Excel skills, including reporting, data analysis, and KPI tracking.
• Proven experience working with CRM platforms and service management systems.
• Confident user of MS Office tools and digital platforms.
• Advanced Excel skills, including reporting, data analysis, and KPI tracking.
• Proven experience working with CRM platforms and service management systems.
• Confident user of MS Office tools and digital platforms.
• Strong organizational and coordination skills.
• Ability to manage multiple stakeholders and cross-functional interfaces.
• Analytical mindset with strong reporting and data interpretation skills.
• High attention to detail, especially in invoicing and operational follow-up.
• Proactive, structured, and solution-oriented working style.
• Willingness and flexibility to travel within Germany.
• German: business fluent (written and spoken) - mandatory.
• English: Advanced level (written and spoken)

What we offer

• An international work environment and agile teamwork
• A goal-oriented and collaborative organizational culture
• Flexible working hours
• Various opportunities for further training and career development
• Employee benefit programs

MAKE YOURSELF AT HOME - With this slogan, Midea Group has been committed to enriching households and people’s lives through innovative technologies and products for over 50 years. Through continuous development, Midea Group is now a global leading technology group in consumer electronics and air conditioning, robotics, industrial automation and logistics. Every day more than 190,000 employees from over 200 countries develop products and solutions for the world of tomorrow.

Midea Europe GmbH is a subsidiary of the Midea Group. With products of the brands Toshiba, Midea, Comfee we offer surprising solutions for our customers in Europe. Rapid growth, daily challenges and opportunities motivate our employees to help shape the Midea success story.