Voice Access and Security Services Engineer

Looking for a professional engineer with in-depth knowledge of carrier/transport and SIP access technologies. The position will reside in Bank of America Voice Access and Security Services Engineering team directly supporting Architecture and Engineering functions for Collaboration and Productivity products and solutions. This resource working in this position will be responsible for development of: Product Management Lifecycle Program schedules and tasks Communication materials for senior leadership Engineering documentation in relation to fast moving programs

Ability to partner with communicate to technical resources while concurrently delivering presentation materials and program management details to C-Level is critical to this roles success., Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office Develop ROM/SOW quotes for projects for equipment placement and licensing Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests. Directly support business initiated projects. Direct and communicate with leadership on status of programs and open issues. Provide local software and hardware support requiring complex integrated configurations in the areas of; Session Border Controller, Security Services, E911, SIP and Session Management, LAN/WAN, VoIP, Toll Free Engineering, with integrations to products such as Avaya, Cisco, and Genesys. Complete SIT testing, document results, develop and write scripts, MOP and low level designs for implementation and configuration of Session Border Controller, Security Services, E911, and associated integrations.

Experience in program communication and program management Excellent customer service skills including reporting, organization, written and oral communication and task prioritization. Communication skills a must, powerpoint, visio, structured program updates Must be highly motivated and a self-directed individual. Experience with configuration and support experience in a complex multi-layered network environment. Participate in cross-functional teams and ability to work effectively in a geographically dispersed team. Experience working under tight deadlines and high pressure environment.

Technical Competencies 10+ Years telecommunications experience. Strong knowledge of session border controllers and SIP Trunking at a carrier level Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGoogle Cloud Platform, codecs is required. Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis. Knowledge of LAN/WAN communications, switches and routers. Extensive working knowledge of call flows, system architecture, design principles and implementation Excellent troubleshooting and analytical skills. Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations. Strong knowledge of session border controllers; Ribbon 7k Session Border Controller and SIP/TDM Trunking. Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGoogle Cloud Platform, codecs is required. Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis. 10+ Years telecommunications experience 3-5 years of experience in LAN/WAN networking BA or BS in Telecommunications, Data Communications or Computer Science N/A