Avaya Telecom Engineer / Architect

• Troubleshoot complex SIP, RTP, VoIP, call routing, trunking, voice quality, endpoint registration, and interoperability issues.
• Support Avaya G450/G650 Media Gateways, analog/digital interfaces, VoIP endpoints, carrier connectivity, and PSTN services.
• Perform system upgrades, patches, migrations, maintenance, root-cause analysis, and lifecycle planning.
• Troubleshoot integrations between Avaya and third-party telecommunications applications.
• Work with network, server, security, carrier, and vendor teams to resolve complex technical issues.
• Maintain technical documentation, system diagrams, configurations, and operating procedures.
• Assist with telecommunications architecture, capacity planning, disaster recovery, and modernization initiatives.
• Provide advanced technical guidance to other telecommunications team members.
• Participate in an on-call rotation, including after-hours support when required.

• Significant hands-on experience supporting enterprise Avaya telecommunications environments.
• Strong experience with Avaya Aura Communication Manager, System Manager, Session Manager, and Session Border Controller for Enterprise (ClientE).
• Experience with Avaya Aura Messaging, Application Enablement Services, and Avaya Call Management System.
• Hands-on experience with Avaya G450/G650 Media Gateways.
• Strong SIP trunking and enterprise VoIP experience.
• Strong knowledge of analog and digital telecommunications technologies.
• Enterprise networking experience with TCP/IP, VLANs, QoS, DNS, DHCP, routing, NAT, and firewalls.
• Experience with Linux-based server administration and virtual server environments.
• Strong SIP/RTP troubleshooting skills, including system logs, traces, packet captures, and diagnostic tools.
• Experience performing system upgrades, migrations, patches, and maintenance.
• Strong troubleshooting, root-cause analysis, documentation, and communication skills.
• Ability to independently manage complex telecommunications issues and projects.
• Avaya, networking, VMware, and Linux experience is highly preferred.

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.