Head of IT Operations

• Leading the UK IT team delivering first and second line support across MLS, TMS, MFCS and automation, EDI, infrastructure, and site technology.
• Ensuring effective 24/7 support coverage, including on-call rota oversight and incident triage standards.
• Maintaining high availability of critical systems supporting automated cranes, monorails, buffers, and customer integrations.
• Establishing governance structures, including a UK IT Steering Group and ITIL aligned processes for incident, change, and problem management.
• Building deeper local technical capability across SQL/Progress DB, EDI integration, automation systems, and networking.
• Owning infrastructure lifecycle planning, cyber security posture, and disaster recovery testing.
• Acting as senior IT contact for key UK customers, improving proactive incident communication.
• Leading, coaching, and developing the UK IT team, introducing skills matrices, PDPs, and succession planning.

• Strong understanding of WMS/TMS platforms and warehouse automation systems.
• Experience with SQL or Progress DB troubleshooting and data analysis.
• Solid grounding in EDI standards, mapping, and integration flows.
• Good knowledge of network infrastructure, including switching, VLANs, and Wi-Fi.
• Experience with ITIL processes and service management tooling such as TopDesk.
• Proven leadership of IT teams within 24/7 operational environments.
• Strong stakeholder management skills across operations, commercial, and global IT teams.
• Excellent communication skills, with the ability to translate technical detail into clear business language.
• Experience working directly with external customers on IT issues and root cause analysis.

Pulled from the full job description

• Annual leave
• Employee discount
• Bereavement leave
• Employee assistance programme
• Free parking
• Company pension
• Cycle to work scheme, * Competitive salary negotiable depending on experience.
• Enhanced pension contribution.
• Death in service benefit.
• Enhanced annual leave package.
• Employee Assistance Programme through Help at Hand and Grocery Aid.
• Funded eye test and contribution towards glasses.
• Cycle to work scheme.
• On-site canteen and complimentary coffee machines.
• Free on-site parking with strong transport links.
• Career progression within a growing, global organisation.
• Opportunity to shape a senior leadership role, with exposure to international IT operations and cross-country collaboration.
• Structured training and development, including access to NewCold Academy., * Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Transport links

Work authorisation:

• United Kingdom (required)

NewCold is a global leader in automated cold-chain logistics, operating highly automated, temperature-controlled warehousing and transport solutions for major food and retail customers. Our UK operations span Wakefield and Corby, running 24/7 automated sites that combine advanced warehouse control systems, robotics, and transport management technology. We are part of a growing international network; with UK operations connected closely to our global IT organisation based in Breda.