IT Deployment Technician

GTS is seeking experienced Windows 11 Deployment Technicians to support a large-scale upgrade project across Dallas County. This role is ideal for hands-on IT professionals who are skilled in device upgrades, troubleshooting, and end-user support in enterprise environments. Technicians will be responsible for planning, executing, and validating Windows 11 upgrades while ensuring minimal disruption to business operations., * Support pilot deployments and coordinate upgrade schedules with users and stakeholders

• Assess, inventory, and validate devices for Windows 11 compatibility (TPM 2.0, Secure Boot, hardware requirements)
• Perform BIOS/firmware updates and document non-compliant devices with remediation plans
• Ensure data protection by verifying and performing user backups and recovery validation
• Test and validate application and peripheral compatibility (printers, docks, monitors, etc.)
• Execute Windows 11 upgrades using tools such as Intune, SCCM, or manual methods
• Troubleshoot upgrade failures and ensure proper domain/MDM enrollment post-upgrade
• Apply security configurations, verify BitLocker, and reinstall required applications
• Confirm user data, profiles, and system functionality post-upgrade
• Perform final validation testing and resolve issues prior to user sign-off, About Us: GTS Technology Solutions is Employee-owned (ESOP), established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, focusing on state and local government agencies, education institutions, including K-12 and higher ed, healthcare entities and private businesses. Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.
• Background Check Requirements: Must pass a satisfactory background check.
• Tobacco Use Policy: An employee shall not smoke, or use tobacco products, including electronic cigarettes (e-cigarettes), electronic vaping devices, personal vaporizers (PV), or electronic nicotine delivery systems on company property, in company vehicles, or at company activities.

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.

Do you have experience in System deployment?, * 2+ years of hands-on IT support or deployment experience

• Experience with Windows OS installations and upgrades (Windows 10/11 preferred)
• Familiarity with deployment tools such as Microsoft Intune, SCCM, or similar
• Strong troubleshooting skills across hardware, software, and connectivity issues
• Knowledge of basic networking, Active Directory, and endpoint management
• Experience with BIOS/firmware updates and device configuration

Preferred Certifications:

• CompTIA A+
• CompTIA Security+ (a plus), * Reliable, detail-oriented technicians who can work independently
• Strong communication and customer service skills
• Ability to work in fast-paced, deadline-driven environments
• Professional demeanor when supporting end users onsite