Content Designer, Digital

The Digital Content Designer works cross-functionally with Product Owners, UX/UI Designers and Front-End Engineers to implement modern experiences that delight customers on WM.com and other digital channels that receive millions of visits per month. The role crafts content for WM.com, the new My WM mobile app and additional digital properties to meet customer acquisition and retention objectives across WM’s key lines of business.

II. Essential Duties and Responsibilities

• Works with stakeholders from market areas and various corporate functions to conceptualize and implement new pages on WM.com, including visual direction and content strategy

• Collaborates with brand team to ensure visual and content standards are consistently upheld on WM.com

• Participates in daily stand-ups and grooming sessions with technical teams to discuss the implementation of new features and functionality on WM.com

• Reviews and approves content provided by content analysts and outside agencies to ensure relevance, clarity and accuracy

• Plans research initiatives in collaboration with the User Experience team to ensure customer needs are consistently met through WM.com content

• Ensures WM.com content is optimized for maximum SEO value in collaboration with Digital Marketing team

• Optimizes site performance and technical architecture in collaboration with design and development teams; finding ways to improve content taxonomy and regularly documenting new processes and procedures related to content optimization

• Bachelor’s Degree (accredited) in Communications, Marketing, Writing or similar area of study, or in lieu of degree

• High School Diploma or GED (accredited) and 4 years of relevant work experience.

• 5 years relevant work experience (in addition to education requirements)

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.