Technical Product Support Specialist

• Provide prompt and professional product support to customers via phone, email, ticketing system, and video conferencing (Teams/Zoom).
• Diagnose and resolve technical issues related to BTECH’s hardware and software offerings.
• Deliver remote and occasional on-site product training and field service support.
• Remotely install and configure BTECH software in customer environments.
• Serve as a liaison between customers and internal teams such as Service, Monitoring, and Engineering.
• Maintain expertise in BTECH’s full product line and contribute to ongoing support documentation (manuals, bulletins, work instructions).
• Assist the Engineering team in testing and evaluating prototype hardware and software.

BTECH is seeking a Technical Product Support Specialist to join our growing team. This customer-facing role is responsible for providing technical support and training for BTECH’s hardware and software products. The ideal candidate will have a strong foundation in electronics, exceptional troubleshooting abilities, and excellent communication skills. This is NOT an internal IT support role-it focuses on helping external customers effectively use and troubleshoot BTECH products., Electronics Technology Degree (Associates) or equivalent experience., * Solid understanding of engineering principles and practices.

• Hands on experience using basic electronic test equipment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills coupled with good interpersonal skills.
• High level of computer literacy, including proficiency in Microsoft Office applications, and a working knowledge of databases and computer networking concepts.
• Familiarity with ticketing systems and remote support tools
• Self-starter with the ability to manage multiple tasks and projects independently.

Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, We offer a competitive salary package of $20 - $24 an hour based on experience and education, health benefits (Medical, Dental, Vision, HRA, FSA, Company paid Life Insurance & AD&D, and 401K), paid time off, and a stimulating work environment.