Technical Support Engineer

As a Technical Support Engineer, you will use a variety of diagnostic software tools, reference manuals, vendors, and on-the-job experience to solve problems and provide “how-to” instructions. Your key responsibilities include:

· Providing excellent customer service while giving technical assistance to clients in person, via telephone or through remote assistance software

· Providing support for third party vendor applications, systems software, local area network (LAN) connection, computer hardware (servers, printers, etc.), mobile devices, and commercial software packages

· Learning the functions and operations of new products, systems, and equipment

· Continuously striving for processes improvement to decrease turnaround time, streamline workflow and improve the overall quality of service

We’re looking for someone who thrives in a fast-paced, accuracy-driven role and enjoys being an integral part of a team but has the ability to work independently., * Bachelor’s degree in Computer Science, Information Technology or equivalent experience

• 2+ years technology support experience
• Customer Service focus
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Initiative

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, We take care of our team. Your benefits include:
• Health, dental, and vision coverage
• 401(k) program
• Employer-paid life insurance
• Paid vacation, sick leave, holidays-and your birthday off
• Employer-paid short- and long-term disability
• Onsite exercise facility

Job Type: Full-time, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Berthel Fisher Companies (BFC) is a national financial services firm supporting four unique companies committed to delivering trusted investment management services and financial solutions. We’re growing-and we’re looking for a detail-driven, motivated professional to join our team as a Technical Support Engineer.