Managed Services IT Service Desk Technician

As a Service Desk Technician, you’ll be the friendly face and first point of contact for our customers’ IT needs. Your goal will be to resolve issues efficiently and leave customers feeling supported and cared for.

Here’s what you’ll do:

• Respond to customer requests via phone, email, or ticketing system in a timely and professional manner.
• Troubleshoot and resolve common hardware, software, and connectivity issues.
• Assist with day-to-day tasks like setting up user accounts, password resets, and basic device configurations.
• Document resolutions clearly to help the team and improve future support.
• Provide user education when appropriate, empowering customers to prevent future issues.
• Escalate more complex issues to senior team members while keeping the customer informed.
• Maintain a friendly and empathetic demeanor, ensuring every interaction is a positive one.

We’re seeking a resourceful, customer-focused individual who loves helping people and solving problems. If you’re someone who thrives on delivering exceptional service, we’d love to meet you!

Here’s what makes an ideal candidate:

• A positive, can-do attitude and a natural ability to make customers feel valued.
• Strong communication skills, capable of explaining technical concepts in simple terms.
• Eagerness to learn and grow in a dynamic IT environment.
• Basic understanding of Windows operating systems, Microsoft Office applications, and basic networking.
• Experience troubleshooting common IT issues or a willingness to quickly learn on the job.
• Ability to manage multiple tasks while maintaining attention to detail.
• Familiarity with ticketing systems (e.g., ConnectWise, Remedy) is a plus, but not required.

Pulled from the full job description Professional development assistance Parental leave 401(k) Health insurance 401(k) matching Paid time off Employee discount, At Calyx, you’ll be part of a team that values integrity, growth, and exceptional service. We provide:

• Opportunities to develop your technical skills and advance your career.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact by helping customers solve their day-to-day IT challenges.

If you’re excited about creating memorable customer experiences and growing your technical skills, we want to hear from you. Apply today to join our team and help us make IT support something special., * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Calyx is an IT Solutions provider based in Westlake, Ohio, committed to doing the right thing for our customers and our team. We specialize in delivering exceptional IT support and creating meaningful client relationships. At Calyx, we strive to provide solutions that are not only effective but also leave a positive and lasting impression.