Regional Support & Desktop Engineer

We’re looking for a Regional Support & Delivery Engineer to provide application support, technical delivery and implementation engineering across a range of systems and projects. This role combines hands-on IT support with real delivery responsibility - you’ll be running work packages, not just tickets.

What you’ll be doing:

• Providing application support: service request fulfilment, incident/problem/configuration/change management, monitoring, tuning, upgrades and patching
• Providing technical support across the systems development life cycle, from solution design through to implementation
• Delivering quality products on time and within budget, aligned to the roadmap and team capacity
• Owning continuous delivery across multiple projects
• Working with cross-functional teams to define and produce solutions that meet customer objectives
• Planning and securing the right levels of resource
• Identifying issues and recommending solutions to the Programme Manager
• Driving work packages to a successful conclusion, resolving conflict where needed
• Reporting progress and status to the project board/Programme Manager
• Providing implementation engineering - directly or supporting third parties - including troubleshooting and documentation

• 2+ years’ Technical/IT Support experience
• 2+ years’ experience in delivery or project management of small/medium work packages
• Experience of information analysis and risk management
• Knowledge of agile/scrum/lean startup best practice, and experience delivering value through agile methodologies
• Excellent communication skills, able to convey technical information to technical and non-technical audiences
• Experience with RHEL and MS Windows Server
• Experience with the Microsoft Product Suite, including M365
• Networking and security knowledge (DNS/TCP/IP/NFS/SAMBA/Web Protocols/SSL/TLS/Certificates)
• Full UK driving licence
• Experience with hardware (Servers, data centres, PCs), network (Switches, Routers, modems, VPNs, Firewalls) or software (operating systems, enterprise systems, web Servers)
• Able to work independently, prioritising and making decisions confidently and quickly
• Experience working collaboratively in a project team
• Active DV clearance or DV clearable
• Able to work 5 days a week on-site

Desirable:

• Formal PM qualification (Prince2, APMP)
• Ability to lead a team of engineers
• Experience with Cloud IT infrastructure

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.