Software Engineer

• Creates, tests, documents, deploys, and supports software applications for multiple products and platforms

• Supports software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle

• Performs coding, debugging, unit testing, troubleshooting and modification of product software

• Participates in efforts to identify and implement best practices and data standards for the division. Ensures that services are supported, monitored, and maintained throughout the life cycle

• Creates and maintains documentation for supported services

• Troubleshoots performance issues and partners with other teams and vendors to implement improvements

• Other duties as assigned, The Division of Student Affairs houses 20 departments that support student life at RIT. While each department has its own mission, staff, and services, Student Affairs also operates collaboratively through integrated processes and shared systems. Together, these departments deliver high-quality programs and services focused on student engagement, well-being, sense of belonging, and student success.

The Student Affairs Software Engineer supports this work by designing, implementing, and sustaining technology solutions within Slate Student Success that enable coordinated, reliable, and scalable operations across the division. The role is part of the Systems and Business Analysis team within the Division of Student Affairs and contributes to advancing information security, data integrity, and sustainable technology solutions that support student life operations.

Role Scope and Responsibilities:

In this role, the Software Engineer partners with Student Affairs departments to translate functional needs, particularly related to student communications and engagement, into working, supportable technical solutions within RIT’s Slate Student Success application.

The position requires close collaboration with functional stakeholders to understand business needs, workflows, anticipate downstream impacts, and design solutions that balance immediate needs with long-term sustainability.

The position serves as the technical lead for Student Affairs’ Slate Student Success implementation, with responsibilities that include building, testing, documenting, deploying, and maintaining Slate-based processes and enhancements that move divisional communication strategies from planning into execution.

Key responsibilities include:

• Ensuring solutions are launch-ready through thorough testing, issue resolution, and phased rollout.

• Supporting and monitoring implemented services across their full lifecycle, including enhancements and refinements as needs evolve.

• Creating documentation and reinforcing standards so solutions are repeatable, scalable, and supportable beyond initial pilots.

• Partnering with RIT Information Technology Services (ITS) teams responsible for data integrations and platform infrastructure to ensure solutions align with university and divisional requirements.

This role represents Student Affairs on university cross-functional teams to ensure divisional technology needs are met and serves as a liaison with technology vendors and RIT Information Technology Services (ITS). The Software Engineer is a key member of Assessment, Technology, and Communications (ATC) within the Division of Student Affairs, supporting division-wide initiatives, and reports directly to the Student Affairs Director of Systems and Business Analysis.

The position requires the ability to communicate complex technical concepts in accessible terms to diverse audiences and a demonstrated commitment to diversity, equity, inclusion, and accessibility. Experience working with or a willingness to learn accessibility-centered practices and inclusive technologies is valued.

Remote Work Eligibility:

This is a hybrid position with an expectation of regular on-campus presence each week, with the option to work fully on-site if preferred. The specific work schedule is determined each semester in coordination with department leadership., When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

• Knowledge of systems development lifecycle and industry best practices

• Knowledge of enterprise resource planning systems

• Skill in software integration

• Skill in advising groups on systems, networks, software, applications, and security issues

• Ability to design, document, test, create, or modify computer programs

• Ability to apply systems analysis techniques and procedures

Minimum Education & Experience

• Bachelor’s degree in related field

• 2 years of relevant experience

• Equivalent combination of experience and education may be considered

Job Level Overview

Specialized Contributor Level 2 - A fully functional role requiring established knowledge of the profession or field of work. Responsible for completing substantive assignments and projects. Problems are varied and non-routine, and resolution requires exercising judgment, analysis, advisement, creativity, and understanding broader sets of issues. May provide assistance to entry level staff.

Additional Details

Our ideal candidate will have:

• Experience working with Technolutions’ Slate application, with a preference for Slate Student Success.

• Knowledge of or experience with Lean Six Sigma or continuous improvement methodologies.

• Experience in higher education, particularly in Student Affairs, student-facing operations, or engagement-focused technology environments., Candidates must be eligible to work in the United States.