IT Support Technician

Granade Technology Solutions is looking for an IT Support Technician who wants to do more than work from a script and escalate tickets.

This role combines frontline helpdesk support with hands-on field work. You’ll answer support calls, work tickets, troubleshoot Windows and Microsoft 365 issues remotely, and travel to client sites when hands-on work is needed.

We’re not looking for someone who already knows everything. We’re looking for someone who troubleshoots logically, communicates well, follows established processes, and learns quickly.

Duties

• Answer incoming support calls and provide frontline technical assistance
• Monitor, respond to, and document support tickets in our PSA system
• Troubleshoot Windows, Microsoft 365, printers, networking, and common end-user issues
• Provide remote support and recognize when an issue needs to be escalated
• Travel to client sites for onsite troubleshooting and hardware installation
• Install and replace PCs, switches, wireless access points, firewalls, and other IT equipment
• Work with senior technicians during more complex troubleshooting and installations
• Build and provision new PCs using established processes and tools
• Communicate clearly with clients about problems, progress, and next steps
• Document completed work and update technical documentation when appropriate, This role offers exposure to technology you may not get in a large corporate or university helpdesk. You’ll work alongside experienced technicians supporting Microsoft 365, Entra ID, networking, firewalls, Wi-Fi, cloud services, endpoint management, cybersecurity tools, and more.

• 1-3 years of IT support, helpdesk, break-fix, internal IT, or MSP experience preferred
• Strong troubleshooting and problem-solving skills
• Comfortable supporting clients by phone and onsite
• Hands-on Windows and Microsoft 365 support experience
• Basic understanding of IP addressing, DNS, DHCP, switching, Wi-Fi, and VLANs
• Comfortable with hands-on IT work and equipment rooms
• Able and willing to travel to local client sites during the workday
• Dependable, organized, and able to work through problems independently
• CompTIA A+, Network+, Microsoft certifications, or similar credentials are a plus
• MSP experience helpful but not required

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance