IT Support

successful candidate will be responsible for providing comprehensive technical support, troubleshooting, and maintenance services for the company’s computer systems, networks, and related technologies.

Responsibilities

Hardware and Software Support

• Set up new desktop and laptop computers, mobile devices, cell phones, scanners, printers and other peripherals

• Troubleshoot desktop hardware and software issues, including resolving printer problems

• Update operating systems and install software on desktops and laptops

• Remove viruses and spyware from desktops and laptops

• Configure and troubleshoot connections between desktops/laptops and servers

• Maintain security camera systems, replace cameras as needed

• Run and terminate Ethernet lines, troubleshoot ethernet radios

• Replace AP’s and switches, indoors and outdoors, when necessary

Network Administration

• Set up network connections on desktops and laptops

• Understand and troubleshoot various network setups, including LAN, WAN, Ethernet, Wi-Fi, VPN, and fiber optic networks

• Assist network administrators as needed

User Support

• Answer help desk calls, emails, and in-person complaints, providing support to end-users

• Escalate issues to appropriate personnel when necessary

• Provide informal or formal training to users on computer hardware and software usage

• Disconnect, move, and reconnect desktops, laptops, and printers during departmental or employee relocations

• Travel to any branch when necessary if remote support doesn’t solve the problem

Security and Compliance

• Enforce security policies and protocols to protect data and ensure compliance with industry regulations and best practices

Documentation and Inventory Management

• Maintain accurate records of hardware and software inventory, user requests, issue resolutions, and system configurations

• Create how-to documents, checklists, and end-user documentation for policies, procedures, and software usage

Remote Support

• Provide remote support to users working from different locations, using remote desktop tools and communication technologies

Additional Responsibilities

• Possess knowledge of a wide range of operating systems and software for various electronic devices

• Act as a system administrator for the company’s ERP system, troubleshooting hardware, software, and data issues

• Familiar with social media platforms and capable of creating content and updating sites

• Knowledge of web development (HTML, PHP, CSS, SQL, frameworks), website maintenance, and control panel management (WHM, cPanel)

• Set up and troubleshoot email configurations on all devices and clients

• Knowledge of Linux, Unix, and command-line interfaces

• Familiarity with Android and iOS operating systems

• Understanding of data transfer protocols, including FTP, XML

• Understand, set-up and troubleshoot all forms of remote conferencing and access including Zoom, Web, Microsoft Team, and Google meet.

• Stay up-to-date with industry standards and new products

• Knowledge and usage of Fortinet products

• Maintain telephones and phone systems at all branches

• Analyze data, create, and run reports

• Knowledge of cloud server technologies including Azure

• Ability to read and understand code

• Anything else as assigned by supervisors

Proven experience as an IT Technician or similar role

• Strong troubleshooting mindset, attention to detail and ability to problem solve

• Ability to work well under stress and deal with difficult people

• Excellent oral and written communication skills

• Quick learner with a self-teaching mindset

-Ability to accurately remember, retain, and follow documented instructions and procedures-even for tasks performed only a few times per year.

-Takes initiative to identify issues, determine next steps, and follow through with minimal supervision.

• Familiarity with various operating systems, hardware, and software

• Knowledge of network technologies and security protocols

• Analytical and problem-solving skills

• Ability to multitask and prioritize tasks effectively

• Team player with a positive attitude

• Must have valid driver license

• Flexible work schedule may be needed - some nights and weekend may be required - ability to answer off-hours support calls, * Linux: 1 year (Preferred)
• Web development: 1 year (Preferred)
• ERP systems: 1 year (Preferred)

Job Type: Full-time

Pay: $17.00 - $21.00 per hour